Part-Time Front Desk Attendant

School of American Ballet at Lincoln Center•New York, NY

1d•$20•Onsite

About The Position

The School of American Ballet (SAB), the official training academy of New York City Ballet, seeks a Part-Time Front Desk Attendant to support the daily operations of its vibrant community of over 500 students, ages 6–18. The school also houses more than 60 students in its on-site residence hall. This is a September–July position. Shifts are scheduled during operational hours, approximately 3:30 PM–8:00 PM Monday through Friday and 8:30 AM–4:00 PM on Saturdays. Flexibility to cover additional hours as needed is preferred. Serving as the first point of contact for students, families, and guests, the Front Desk Attendant plays a critical role in delivering exceptional customer service and maintaining a welcoming, safe, and well-organized environment. This fast-paced role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks independently. This is a part-time, non-exempt position reporting to the Manager of Operations, Executive, and Board Affairs. Applications will be reviewed on a rolling basis. Interviews will be conducted as qualified candidates are identified. Positions will be filled on a rolling basis.

Requirements

Must be at least 21 years of age at the time of employment.
Professional experience in an administrative or front-facing role.
Friendly, mature, and professional demeanor.
Reliable, punctual, and highly organized.
Ability to multitask and work independently in a fast-paced environment.
Strong interest in supporting children and families is essential.
Must successfully complete a criminal background check.

Nice To Haves

Experience working with children or in an educational setting preferred.

Responsibilities

Monitor lobby activity and elevator access in coordination with the on-site security guard to ensure building safety.
Enforce 5th floor access and visitor policies, including check-in procedures, drop-off/pick-up logistics.
Manage daily front desk functions: answer and transfer phone calls, respond to email and voicemail, and post student notices as needed.
Assist with student attendance: monitor attendance inbox and voicemail, record class attendance in the database, and make follow-up calls to families.
Maintain cleanliness and order in the reception area and 5th and 6th floor common spaces; perform closing procedures at the end of evening shifts.
Ensure all students are picked up at the end of each evening; follow established protocols for late caregiver arrivals.
Other duties as assigned.
Restock supplies daily in staff kitchen, studios, and storage closets.
Replenish water cups each day.
Distribute mail and packages on a daily basis.
Submit work orders as needed and Report facility or equipment issues to the Operations Manager.
Support Lost and Found procedures.
Conduct regular rounds to monitor student spaces and ensure order and safety.
Remain familiar with all Emergency Preparedness procedures, including fire evacuation plans (refer to red "Emergency" binder).
Distribute New York City Ballet performance tickets according to school protocols.