Part-Time Enrollment Coordinator (In-Store Sales)

AAA Club AllianceKing of Prussia, PA
$15 - $20Onsite

About The Position

Join Us Today! AAA Club Alliance is seeking an , Part-Time Enrollment Coordinator to support our King of Prussia, PA location! Location Address: 197 E Dekalb Pike, Ste 350, King of Prussia, 19406 The starting base compensation for this position is $15.46 to $19.71/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn incentive pay , Store hours from Monday to Friday, 8AM to 6PM, Saturday, 8AM to 5PM. This is a part-time position 25 Hour Work Week Generous Paid Time Off No Sundays! What You'll Do: As a Part-Time Enrollment Coordinator , you'll play a vital role in delivering exceptional service while promoting AAA products and services.

Requirements

  • High school diploma or equivalent; Associate degree preferred or work experience in lieu of degree.
  • 2 years of previous sales, and/or customer service experience.
  • Must maintain a satisfactory criminal history, as well as meet all state-specific legal requirements for this job.
  • Must complete initial and on-going training and vendor background requirements.
  • Ability to obtain Notary Public designation; if required.
  • Hold a valid driver’s license if travel between locations is required.
  • Excellent customer service skills, including problem resolution.
  • Ability to learn, retain and communicate State specific Regulations required to complete client transactions.
  • Ability to successfully complete all required departmental and vendor training workshops
  • Ability to handle multiple activities, requiring the application of a substantial variety of policies and/or procedures to be used in combination.
  • Excellent customer service and communication skills (oral, written and listening) to enable accurate completion of assignments, proper handling of complex transactions, and constructive interaction with others.
  • Proficient in the use of Microsoft Office, Word, Excel, Internet, and competent keyboarding skills to accurately and efficiently complete daily work assignments.
  • Above average computer skills with the ability to conduct basic troubleshooting on hardware and software.

Responsibilities

  • Capture biometric data including electronic fingerprints according to the requirements of vendor and state regulations.
  • Verify the applicant’s government-issued photo identification documents to ensure they are valid match to the individual prior to providing fingerprinting services.
  • Collect fingerprints and biographic information from Applicants.
  • Scan/transmit applicant information, fingerprints, documentation and biometrics using the computer equipment provided in accordance with program requirements.
  • View and print appointment schedule using web-based application.
  • Complete electronic reporting to vendor of successful completion of transactions, including a unique identifying number assigned.
  • Make and maintain complete and accurate copies of transactions.
  • Protect customers’ confidentiality and privacy in accordance with AAA Club Alliance and state specific regulatory requirements.
  • Total quality control review of all applications for completeness, compliance and accuracy.
  • Interface with helpdesk to resolved technical difficulties.
  • Maintain confidentiality and secure customer data.
  • Conducting other administrative duties as needed to support program requirements.
  • Sell and represent AAA products and services in a manner that will build repeat business and generate sales of Membership, Financial Services products and generate Insurance referrals.
  • Use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.
  • Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renew.
  • Conduct Membership Review for existing members, update and upgrade plans as appropriate and assist the member in understanding the value of their membership.
  • Implement process improvement as needed.

Benefits

  • 401k plan with company match up to 7%
  • PTO accrued each pay period
  • Paid company holidays
  • Company provided volunteer opportunities
  • Free AAA Membership
  • Continual learning reimbursement

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1-10 employees

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