Part Time Deli Clerk - BU

North Coast Co op Careers•Arcata, CA

5d•Onsite

About The Position

The Part Time Deli Clerk is responsible for providing an exceptional shopping experience for all members, customers, and co-workers by maintaining a friendly and welcoming environment. This role involves direct customer interaction, preparing various food items, ensuring product quality and presentation, and maintaining a clean and organized workstation and department. The clerk will also handle special orders, assist with training new employees, and perform other duties as assigned to support the department and store operations. Adherence to sanitation and safety procedures is paramount.

Requirements

Outstanding customer service and communication skills.
Excellent communication skills and willingness to work as part of a team.
Knowledge and experience working in food service.
Possesses SERV Safe or Food Handlers certification, or able to obtain within first month of employment.
Ability to work accurately and quickly in a fast-paced deli and bakery environment to meet timelines and goals.
Ability to operate all equipment necessary to perform the job.
Knowledge and ability to work all service shifts, as needed.
Ability to read and comprehend instructions and recipes.
Knowledge and understanding of dietary and measurement abbreviations.
Analytical ability and proficiency in math.
Ability to understand and adhere to all organizational and department rules, policies, and procedures.
Ability to work on a variety of tasks simultaneously, prioritize and remain flexible.
Works well independently but able to work closely and cooperatively with others.
Strong attention to detail and organizational skills.
Knowledge of natural foods industry.
Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner.
Can accept feedback openly without defensiveness.
Accepts direction willingly and follows through with delegated tasks.
Willing to accept and adapt to change.
Maintain positive relationships with outside professionals and vendors.
Maintain confidentiality.
Ability to approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives.

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers.
Greet and interact with customers, ensuring prompt, helpful, attentive, and authentically friendly service.
Assist customers in locating products and seek opportunities to exceed expectations.
Prepare hot and cold beverages, sandwiches, wraps, salad dressings, dips, spreads, and other items according to established procedures.
Safely perform service production using correct equipment, including grab and go, cutting, wrapping, weighing, packaging, and pricing.
Understand food allergies and special diets to assist customers.
Aesthetically merchandise and stock cases, shelves, and displays with fresh, high-quality product.
Ensure all prepared foods cases are clean, stocked, rotated, and appealing.
Pull expired product based on sell-by date, time, and temperature guidelines and record accurately.
Receive and process special orders, ensuring timely preparation and production.
Assist in new employee on-the-job training through job shadowing and orientation.
Participate in cross-training by training others and learning other position functions.
Maintain a clean and organized workstation, including dishwashing.
Maintain department appearance, keeping prepared foods areas clean, orderly, and organized.
Maintain backstock and work area cleanliness.
Receive product deliveries, ensuring order and invoice accuracy.
Process invoices and obtain credits as directed.
Learn to place orders from suppliers.
Perform all tasks accurately, efficiently, and free of errors according to department procedure.
Organize time efficiently, prioritize, maintain focus, and stay productive.
Achieve established goals and expected results for the department.
Become familiar with products and their locations throughout the store.
Answer phones, route calls, and take messages.
Develop knowledge of the Co-op’s membership structure and benefits.
Regularly check mailbox and/or email for company communications and review posted memos.
Assist in other departments, inventory counts, store-wide cleaning, and perform all other duties as assigned.
Follow all procedures in sanitation and safe food handling.
Communicate and document any equipment maintenance and/or safety concerns to department management.