Part-Time Customer Service Representative (SLF Call Center Operator)
About The Position
The College of Agricultural Sciences is seeking applicants for temporary part-time customer service representatives for the Spotted Lanternfly Call Center. Job duties to include: Serve as the first-line point of contact for external stakeholders interested in reporting a Spotted Lantern Fly sighting and/or looking for additional information and resources Maintaining the overall operation and professional image of the customer-focused call center Respond to and refer customer questions and/or needs, provide appropriate responses/services for the situation, and refer to other department(s)/unit(s) when necessary. Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
Requirements
- Strong customer service skills on the telephone
- Data entry
- The ability to use the provided reference materials and provide information about SLF to customers who call in
Responsibilities
- Serve as the first-line point of contact for external stakeholders interested in reporting a Spotted Lantern Fly sighting and/or looking for additional information and resources
- Maintaining the overall operation and professional image of the customer-focused call center
- Respond to and refer customer questions and/or needs, provide appropriate responses/services for the situation, and refer to other department(s)/unit(s) when necessary.
- Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
