(ILM) Part-Time Cross-Utilized Agent

United Ground Express•Wilmington, NC

19h•Onsite

About The Position

This role involves providing a seamless check-in and ticketing experience for passengers, utilizing reservation/ticketing software to manage itineraries and issue boarding passes. The agent will ensure accurate processing of passenger information and timely flight departures. Responsibilities include resolving passenger issues during flight interruptions, potentially working in the Baggage Service Office to track baggage and address inquiries, and maintaining composure while managing customer challenges. The role requires comfort with technology, the ability to stand and walk for an eight-hour shift, lift and handle baggage, and interpret various labels. Additionally, the agent will be involved in prepping and securing aircraft, using radio devices for communication, ensuring compliance with regulations, and performing physically demanding tasks such as lifting heavy baggage, pushing carts, navigating jet-way stairs, bending, stooping, crawling, and driving ground equipment. Cleaning of aircraft interiors and lavatories is also part of the duties, along with working outdoors in various temperatures and weather conditions.

Requirements

Must be at least 18 years old
Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
Comfortable working with computers, mobile devices, and new technologies
Must be able to use radio electronic devices to communicate with co-workers or flight crew
Must be able to read, write, fluently speak, and understand the English language
Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
Authorized to work in the United States without sponsorship
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)
Ability to operate a computer to enter and retrieve data
Ability to utilize radio equipment for communications
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances applicable to position qualifications.

Responsibilities

Greeting passengers and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
Ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Comfortable working with computers, mobile devices, and new technologies
Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
Maintaining composure while managing customer challenges
Read and interpret checked baggage tags, and cargo labels
Prepping and securing the aircraft for the next flight
Use radio electronic devices to communicate with co-workers or flight crew
Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
May require lifting over 100 items for a single aircraft
Push/pull loaded and empty carts during loading/unloading operations
Ascend/descend jet-way stairs while carrying baggage
Bend/stoop and crawl to move and stack/unstack cargo in aircraft
Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
Cleaning of the interior of the aircraft, clean and service aircraft lavatories
Work outdoors in all temperatures and weather conditions