(SCE) Part-Time Cross-Utilized Agent

United Ground Express•State College, PA

9d•Onsite

About The Position

United Ground Express is seeking a Part-Time Cross-Utilized Agent to join their team at the State College Regional Airport. This role involves a variety of customer service and operational tasks, including greeting passengers, managing check-in and ticketing, rebooking itineraries, and ensuring flights depart on time. The agent will also be responsible for resolving passenger issues, potentially working in Baggage Service to track luggage, and maintaining compliance with airline and FAA regulations. The position requires comfort with technology, the ability to perform physical tasks such as standing, walking, lifting baggage, and operating ground equipment, as well as maintaining composure in challenging situations.

Requirements

Must be at least 18 years old
Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
Comfortable working with computers, mobile devices, and new technologies
Must be able to read, write, fluently speak, and understand the English language
Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
Authorized to work in the United States without sponsorship
Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
Maintaining composure and managing issues while not taking customer frustration personally.

Responsibilities

Greeting passengers and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
Ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Read and interpret checked baggage tags, and cargo labels
Prepping and securing the aircraft for the next flight
Use radio electronic devices to communicate with co-workers or flight crew
Ensure compliance with airline and Federal Aviation Administration (FAA) regulations and policies
Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
May require lifting over 100 items for a single aircraft
Push/pull loaded and empty carts during loading/unloading operations
Ascend/descend jet-way stairs while carrying baggage
Bend/stoop and crawl to move and stack/unstack cargo in aircraft
Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
Cleaning of the interior of the aircraft, clean and service aircraft lavatories