Part Time Back of House Supervisor - Cineplex Cinemas University District & VIP

Cineplex•Calgary, AB

7d•Onsite

About The Position

Cineplex VIP Cinemas is revolutionizing the movie-going experience by offering a premium, adults-only environment with licensed lounges, luxurious reserved seating, and an exceptional food and beverage selection. As a key growth area for Cineplex, VIP Cinemas presents exciting career prospects in food and beverage for driven individuals seeking professional development. The VIP BOH Supervisor is an hourly position with variable weekly hours. This role supports the salaried Management team in overseeing the theatre operations during shifts, which may include opening and closing the building as the sole Manager on Duty. The primary focus is on the back-of-house operations in a quick-service restaurant-style kitchen, ensuring high standards of hospitality, food service execution, and team leadership, all while adhering to Cineplex policies and procedures.

Requirements

National Food Safety Training Program
First Aid (Adult and CPR)
Provincial Alcohol Handling/Serving Certification
Past experience working in a kitchen environment.
Guest Service experience (Quick-service, retail, hospitality) preferred
Past working experience in a supervisory role preferred
Passion for food/cooking
Attention to detail
Strong communication skills
Demonstrates leadership courage communicating/delivering feedback to peers
Culinary/knife-handling skills
Enjoys working with people
Approaches tasks with enthusiasm
Demonstrates leadership skills and the ability to encourage others to perform at a higher level
Demonstrates leadership by modeling behavior
Demonstrates and describes how to complete tasks
Demonstrates strong organizational skills
Responds calmly and professionally to stressful situations/high stress situations
Able to break down tasks into simple, well-organized sub tasks
Able to work in culinary positions as required
Standing on feet, moving through VIP area
Ability to work in a kitchen environment (hot, close quarters, near equipment)
Ability to lift and manipulate objects of up to 50 lbs for 50 feet
Ability to adhere to all safe work requirements and policies.
As required, use of Personal Protective Equipment.
Occasional walking, carrying, pushing/pulling, manipulating small items.
Frequent reaching, handling, gripping, standing, continuous balance.
Frequent interaction with people.
Hours of work to include evenings and weekends.

Nice To Haves

Certificate/diploma in culinary arts preferred
Past Cast or Cast Leader Experience preferred

Responsibilities

Oversee VIP Menu standards, food safety, and product quality.
Assume a hands-on role during peak/critical revenue periods and as needed to ensure speed of service and quality standards are met.
Review daily challenges of guest service to enhance operational execution.
Coordinate cast responsibilities during shifts.
Coach, train, and mentor cast members and provide in-the-moment feedback.
Work closely with the entire team, including the General Manager, sharing information openly to enhance learnings and problem-solving.
Support FOH areas of operation, when required.
Work towards assigned theatre's metric goals by reviewing execution and recognizing success.
Support Audit and Loss prevention control systems within the theatre environment.
Coordinate and follow up to ensure equipment maintenance and cleaning protocols are being followed.
Encourage high performance through ongoing development of Cast Members and Cast Leaders, driving continuous performance improvement based on observations and discussions with salaried management.
Monitor and provide observations regarding cast behavior and performance to salaried management.
Assist with the organization of and actively encourage participation in cast events.
Initiate and maintain communication on an individual level as required to increase motivation, engagement, and retention.
Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path.
Actively participate in recruiting efforts to build a strong team.
Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees.
As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution.
Interact regularly with Guests to understand their expectations.
Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.
Maintain a high degree of visibility, professionalism, and accessibility to Guests.
Coach, cross-train, and cross-utilize Cast to deliver optimum standards of service to our Guests.
Deal swiftly and professionally with Guest concerns on all matters – with a focus on food service quality and presentation.
Deliver high-quality service in all areas.
Conduct frequent walkthroughs using all building assessment tools.
Ensure the theatre is staffed to meet business requirements and adjust as required.
Ensure all Health and Safety standards/procedures are being met.
Ensure ANY machinery or equipment are safe for both guests and employees, and locked out if necessary.
Ensure employees receive training in the safe operation of their specific work tasks.
Ensure all injuries and near misses are reported to the management team; submit incident reports as necessary.
Oversee and ensure all cast are following the health and safety policy and guidelines.
Effectively follow all Cineplex values, policies, and procedures, while role modeling and practicing company culture.
Effectively execute promotions, rentals, and other special events at the theatre from a culinary perspective.
Support the operation of the theatre according to corporate standards.
Provide feedback around the execution of third-party contracts.
Communicate theatre information upward, downward, and across.
As assigned, accountable for completing accurately all daily, weekly, and monthly reports.
Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.
Assist the theatre in achieving its budgetary requirements.
Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing, and Merchandising.