Part-Time Ambassador

Everlane•Palo Alto, CA

7d•Onsite

About The Position

The Ambassador role is responsible for bringing Everlane to life for our customers. You foster a positive environment while delivering a best-in-class store experience. You are customer-focused, enjoy serving others, and are passionate about our product. Your goal is to have a positive impact on someone’s time in our store as you will be the face of our brand and a champion of our mission and values. You inspire others through connection and education. You love styling our customers and are focused on exceeding individual goals. You thrive in a fast-paced environment and have the ability to work in various aspects of the business. Your team can count on you to be a team player and show up with optimism and enthusiasm that influence others positively. You must be 16 years of age or older to apply for this role.

Requirements

Experience in retail, sales or the service industry
A passion for helping others and enjoy being a part of a team
The ability to multi-task and pivot quickly while working in a fast paced and ever changing environment
Have exceptional communication skills and are comfortable receiving feedback
Ambition to learn and grow from others
A fan of Everlane, our product, and our values
Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds
Have a minimum of 12 hours of availability that supports the needs of the business, including: nights, weekends, and holidays
Must regularly stand and move around all areas of the store and be accessible to customers

Responsibilities

Use curiosity to gain strong customer understanding to deliver customer-centric solutions that exceed expectations
Take on opportunities and challenges with a sense of urgency and high energy. Show pride in your work and take ownership of your own performance
Foster emotional and social connection within the store environment and community, while recognizing the value that different perspectives bring
Take accountability for how you present yourself and manage your emotions in order to create a positive environment for yourself and others
Leverage product knowledge to actively sell and style our products and offer fit advice
Introduce and educate our customer about our Brand’s mission, values, and ethos
Have a customer-first mindset when working with customers
Show up to shifts on time with a can-do attitude
Be flexible through shift to work in multiple zones while effectively communicating with your team
Process purchases, returns and exchanges
Keep your store clean and tidy and maintain store presentation
Process, organize, and prepare inventory
Restock sales floor throughout the day