Part Sales Support Specialist I

Gulfstream Aerospace Corporation•Savannah, GA

8d•Onsite

About The Position

This position is a part of our enterprise supply chain organization. Our specialists will be working very heavily with our customers (maintenance leaders) who are requesting parts for their customer's (aircraft owner). It is an individual contributor role where you would be answering a high volume of emails and phone calls. Strong customer service focus is integral to this position due to the deadlines our customers are facing. It is onsite and a first shift position. We do ask for our team members to have flexibility based on business needs. Corridor experience is preferred.

Requirements

Bachelor's Degree in Business Administration, or a related curriculum required or or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Entry level position.
Basic knowledge of associated processes in relation to customer service and parts shipping and logistics preferred.
Ability to communicate effectively and confidently.
Basic knowledge of computer programs such as Microsoft Windows, Word, Excel, and PowerPoint.
This job requires one to be able to read, write, speak, and understand the English language.

Nice To Haves

Corridor experience is preferred.
Relevant experience preferred.

Responsibilities

Process domestic parts sales orders through effective decision-making, to ensure orders are processed in accordance with regulatory guidelines and adhere to identified processes and procedures.
Maintain a basic understanding of domestic parts order processing requirements and procedures.
Process customer requirements to include formal quotes and order processing.
Ensure export compliance checks and Quality/Certification requirements including but not limited to FAA, EASA, CAAC.
Responsible for direct customer contact on in-stock part shipments.
Liaise with expeditors to ensure seamless and transparent turnover of all out of stock orders.
Determine Warranty, AOS or PlaneParts applicability for each customer order transaction.
Establish customer relationships.
Support continuous improvement efforts within the Part Sales Support organization.
Perform other duties as assigned.