Part Order Fulfillment Program Coordinator - GM Defense

GM•Warren, MI

34d•Hybrid

About The Position

GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Sustainment Parts and Service (SPS) Operations team is seeking a Part Order Fulfillment Program Coordinator to help coordinate the program management activities that keep customer commitments on track. In this role, you will help coordinate part order fulfillment activities, support order flow through internal systems, and work cross functionally with operations, supply chain, finance, logistics, contracts, and program teams to maintain timing, resolve issues, and improve execution.

Requirements

Bachelor’s degree in business, supply chain, operations, or a related field; equivalent experience considered
Minimum of 2 years of relevant professional experience
Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
Strong analytical, problem‑solving, and organizational skills, with exceptional attention to detail in a fast‑paced environment
Proven ability to manage multiple priorities, projects, and tight deadlines
Comfortable navigating ambiguity and adapting to shifting priorities with flexibility and sound judgment
Demonstrated passion for understanding customer needs and delivering an exceptional experience
Excellent interpersonal skills with the ability to effectively engage with all levels of GM and Government leadership

Nice To Haves

Experience with SAP or similar enterprise systems
Experience supporting government, defense, automotive, aftersales, or service parts operations
Familiarity with cross-functional program reviews, risk tracking, and change coordination
Experience working with US Army, TACOM, and other DoD functions
Understanding of DoD and/or other government/military program management structures and the standards that drive them

Responsibilities

Coordinate incoming part orders and manage execution from order intake through fulfillment and delivery tracking
Support order management activities in SAP and related systems, including order setup, inventory validation, fulfillment coordination, and invoice readiness
Collaborate with logistics, packaging, purchasing, finance, contracting, and material management teams to ensure orders progress smoothly and escalate issues as needed
Maintain program timing plans, track open risks and issues, and support cross‑functional readiness activities related to parts and sustainment execution
Monitor operational metrics, identify bottlenecks, and contribute to process improvements as demand increases across future programs and contracts
Document and implement processes and procedures to enhance the GMD customer experience and improve operational efficiency