Parlor Host / Front Desk Agent

Landmark Hospitality•Summit, NJ

32d•Onsite

About The Position

The Albion Summit, a boutique property in the By Landmark portfolio, is looking for a Parlor Host / Front Desk Agent to join their team. The Albion Summit is a thoughtfully reimagined, 100-room boutique hotel set in a historic Summit, NJ landmark. With vibrant interiors, modern comfort, and a dynamic energy that runs through every corner of the property — from the parlor and Whiskey Lounge to Felina, the Italian-inspired restaurant — they create stays guests remember long after check-out. By Landmark is a leader in the hospitality industry, owning and operating unique, iconic venues across New Jersey and Pennsylvania. They specialize in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving, with exciting opportunities for individuals who are passionate about creating memories for our guests and each other. Their mission is to find thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve together. While experience is always valued, character is the mark of a true memorymaker. Our front desk is set within the parlor — the heart of the property, where guests gather, settle in, and take in the Albion experience. As a Parlor Host / Front Desk Agent, you are the first face guests see when they arrive: welcoming them into the parlor, orienting them to the property, and setting the tone for a memorable stay. You are also the steady hand behind check-ins, reservations, and guest requests throughout the shift.

Requirements

2 to 3 years of front desk or guest services experience; boutique hotel experience strongly preferred
A polished, professional service style and a genuine commitment to elevated hospitality and meaningful guest engagement
Detail-oriented, with the ability to multi-task and problem-solve in a fast-paced environment
Strong written and verbal communication
Operational knowledge of Microsoft Office; familiarity with Cloudbeds (PMS), Flexkeeping, and Akia, or the ability to learn these platforms quickly
Familiarity with hotel products and guest services
Knowledge of the Summit area and the desire to share local recommendations with guests
A team player who contributes to a positive, collaborative environment
Open availability required, including weekends, holidays, and shift coverage as needed

Responsibilities

Welcome arriving guests in the parlor and lobby with professionalism and warmth; set the tone for the stay from the moment they walk through the door
Maintain a polished, attentive presence in the parlor, keeping the space welcoming and on-standard for a boutique property
Serve as a knowledgeable ambassador for Felina, the Whiskey Lounge, our event spaces, and the Albion experience as a whole
Provide concierge-level recommendations for dining, shopping, and attractions in Summit and the surrounding area
Communicate effectively with the Felina and Whiskey Lounge teams to support a seamless guest experience
Handle check-ins and check-outs in a friendly, efficient, and courteous manner
Manage and modify reservations; respond to guest inquiries by phone, email, and in person
Operate all relevant aspects of Cloudbeds, Flexkeeping, Akia, and other property systems
Log and deliver packages, mail, and messages to guests and meeting rooms
Deliver guest items such as luggage, amenities, and other requested items
Comply at all times with property policies, standards, and regulations to support safe and efficient operations
Have knowledge of and assist in emergency procedures as required
Perform other duties as assigned, including supporting coworkers in other areas of the hotel and maintaining a clean, organized work area