Parks Customer Service Associate - Part Time

Hall County • Gainesville, GA

8d • Onsite

About The Position

This position provides a variety of customer service responsibilities, including answering phones, greeting customers, and providing information and assistance regarding services, procedures, facilities, reservations, program registration, and fees. The role also involves addressing customer concerns, performing clerical and light administrative tasks, collecting fees, opening and closing facilities, light maintenance, setting up and breaking down events, and maintaining safety and security within Parks operations and events.

Requirements

• High School Diploma or GED, or equivalent.
• Any combination of education, experience, or skill, which provides the minimum level of qualifications stated above.
• Valid Class C driver’s license and satisfactory Motor Vehicle Record (MVR).
• General computer skills to include Microsoft programs, email, and Parks specific reservation software.
• Ability to work nights, holidays and weekends.
• Excellent customer service and telephone skills to include anticipating needs of customers for information.
• Ability to communicate tactfully and courteously with the public and staff members.
• Skill in operating a switchboard and receiving/routing multiple telephone calls efficiently and tactfully.
• Clerical skills to include light typing and word processing, filing, recordkeeping.
• Basic accounting skills to include handling monies and collecting and accounting for fees, reservations, concession sales, general admission, membership, recordkeeping, cash/credit/debit card transactions, and daily deposits.
• Knowledge of building, grounds, and security systems.
• Problem solving skills.
• Ability to work independently.
• Continuously able to remain in a stationary position (sitting or standing).
• Continuously able to operate a computer and other office machinery, such as a calculator, copier, printer, telephone.
• Continuously able to think analytically; handle stress and emotion; concentrate on tasks.
• Continuously able to remember names, and other details; examine and observe details; make decisions, and adjust to change.
• Continuously able to direct others, meet deadlines, stay organized, use math/calculations, use a keyboard/type.
• Frequently able to move about inside the complex and move and transport items up to 20 lbs.
• Frequently able to bend body downward and forward by bending spine and legs.
• Frequently able to twist at the waist, hips, or knees.
• Frequently able to reach overhead, push, pull, and repetitively use hands, arms, legs.
• Frequently required to be on-call and work irregular hours.
• Regularly able to use effective verbal and written communication.
• Regularly able to use hand/eye coordination and fine manipulation to use equipment.
• Continuously able to work with others or work alone.

Responsibilities

• Provides excellent customer service by greeting visitors and providing information to customer inquiries and requests.
• Assists customers with program registration, community center membership, fee collection, and reservations.
• Answers telephone, routes calls, and takes messages.
• Receives and sorts mail and distributes it.
• Performs light typing and word processing, including emails, orders, and memos.
• Responsible for opening and closing facilities, including scheduled events and facility rentals.
• Monitors facility and maintains order.
• Sets up and breaks down rooms and event spaces for customers.
• Provides assistance and customer service to the public during events.
• Monitors the complex for safety and security and maintains them.
• Performs light maintenance to ensure the complex is neat and orderly.
• Assists Facility Coordinator with clerical and administrative duties.
• Handles reservations for campsites, pavilions, and event centers.
• Enters reservation information into the computerized reservation system.
• Handles and accounts for all fees collected for reservations, general admission, and concession sales, including cash register and credit/debit card transactions.
• Performs accounting functions including daily deposits, pavilion rentals and reservations, and monetary recordkeeping.
• Monitors and maintains safety, security, and control of park access.
• Is knowledgeable on rules and regulations for a multi-use park with both camping and day use visitors.
• Works independently with limited supervision.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED