Parking Supervisor - San Francisco, CA

LAZ Parking•San Francisco, CA

10h•Onsite

About The Position

The Supervisor is responsible for ensuring garages and surface lots are maintained, cleaned and operating smoothly and efficiently on a daily basis. Interface with customers, handle disputes, provides effective communication between departments, co-workers, customers and clients.

Requirements

Experience with general facility maintenance required.
Experience in customer relations.
Able to operate maintenance vehicles and manual and automatic transmission vehicles.
Possess valid CA driver’s license, meet LAZ MVR requirements
Ability to communicate professionally and effectively.
Ability to work at multiple facility locations where needed.
Ability to problem solve and handle customer complaints and concerns professionally.
Must be able to work independently with minimal supervision.
Ability to speak, read, write and comprehend the English language.
Proficient computer skills – work experience with Microsoft Outlook, Word, Excel
Must be able to make decisions independently and handle situations professionally.
Requires good time management skills - ability to complete tasks in a timely manner.
Excellent team building and interpersonal skills.

Nice To Haves

Parking industry experience is preferred but not required.

Responsibilities

Ensure garages and surface lots are maintained and cleaned daily.
Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing overhead light bulbs, painting, light power washing, light plumbing, garage gate arm repair, and maintaining the PARCS system overall. Along with other janitorial duties throughout the garage.
Responsible for monitoring, via camera, multiple parking garages and locations.
Ability to communicate with customers and proactively address issues/complaints through an intercom from a central location.
Operate a garage/floor sweeper and scrubber to ensure floors are clean and safe.
Responsible for ensuring all daily duties including reports, logs, and maintenance checklists are completed efficiently and timely using Microsoft Office.
Greet customers using name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Provide vehicle assistance to customers in garages and surface lots.
Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Assist customers with transactions and troubleshoot equipment issues.
Must be able to perform valet parking when needed.
Ability to work seamlessly with coworkers and colleagues in a combined effort to maximize garage/lot operational efficiencies.
Accept monthly and debit payments and process credit cards.
Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
Assist with periodic training as needed.
Assist with creation of weekly garage schedule.
Ensure adherence to rules of conduct, policies and procedures as needed.
Assist in training others on day-to-day activities.
Assist in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Collect revenue and prepare the cash/check deposits.
Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
Use the Skidata PARCS system and all its abilities to remotely address issues across the 7 locations.
Physical patrols of all the locations and completing daily checklists.
Perform other duties as assigned.