Parking Supervisor - University of Miami
About The Position
Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Requirements
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be able to run/move quickly to retrieve vehicles during the "post-game rush."
- Previous Special Event Supervisor experience is a must.
- Ability to lift up to 50 lbs. frequently and up to 70 lbs. occasionally
- Must be able to work to work in outside weather conditions for the entire shift (hot, cold, humid, precipitation, etc.).
- Ability to stand, walk, and jog at a swift pace on varying elevations including stairs for duration for the entire scheduled shift.
Nice To Haves
- Customer Service experience is a big plus.
Responsibilities
- Courteously assist customers and guide team members to ensure all attendee questions are answered professionally.
- Oversee the delivery of quality customer service, monitor payment collection for parking services, and actively manage traffic flow through the gate.
- Ensure all team members arrive on time, fully scheduled, and in a neat and clean uniform.
- Master event venue knowledge and city surroundings to guide both customers and attendants effectively.
- Direct and oversee traffic control operations at entrances and exits as needed.
- Promptly report and document any known accidents, observed or suspected violations of Company policy, safety hazards, or unusual occurrences to the Facility or Senior Manager.
- Inspect the facility and report debris, water, oil spills, or other hazards to the Facility or Senior Manager.
- Demonstrate full operational knowledge of each Special Event location and ensure staff adherence to site requirements.
- Supervise "bank" money distribution and counting at the beginning of shifts to verify starting totals.
- Oversee cash/coupon collection, enforce cash security protocols, and ensure accurate change, receipts, or tickets are issued for all transactions.
- Audit and verify attendant shift transactions against money on hand, completing comprehensive cashier shift and supervisory reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
