Parking Superintendent-Off-Street Parking

City of Raleigh North Carolina • Raleigh, NC

15h • Hybrid

About The Position

As a leader in municipal off-street parking operations, this position is responsible for planning, coordinating, and overseeing off-street parking facilities, ensuring they are safe, efficient, and accessible for the public. The role involves supervising staff, managing maintenance across assigned areas, and driving the successful implementation of division processes and procedures. The ideal candidate is a high-performing professional who consistently delivers quality work, takes initiative, is self-motivated, energetic, accountable, and innovative in seeking creative solutions to improve operations and enhance community access to parking facilities. This candidate demonstrates leadership through action, balancing operational oversight with strategic thinking, and is committed to building efficient, customer-focused services that benefit the community. The team consists of over twenty-five individuals working collaboratively to ensure parking operations run smoothly and facilities are well-maintained, implementing efficient processes, improving customer service, and contributing to a vibrant, accessible city environment.

Requirements

• Associate's Degree or 2 Years of College in Public Administration, Business Administration or related field; 5 to 7 years’ experience in parking enforcement, parking system management, or related work OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.
• Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire
• Problem-Solving: Capacity to assess issues quickly, develop practical solutions, and implement improvements
• Innovation and Initiative: Willingness to introduce new ideas, improve efficiency, and adapt to evolving city needs
• Customer Service: Strong focus on serving the public, addressing concerns, and ensuring a positive experience in parking facilities
• Conflict Resolution: Ability to mediate disputes, maintain professionalism, and build positive working relationships
• Communication Skills: Clear, professional communication with staff, city officials, and the community; strong written and verbal abilities

Nice To Haves

• Certified Administrator of Public Parking

Responsibilities

• Oversees municipal off-street parking operations, including contracted vendors and facility maintenance across assigned geographic areas
• Manages maintenance projects, including consultant coordination, prioritization, plan review and decision making
• Analyzes parking utilization to understand the balance of parking supply and demand
• Develops and implements program policies, procedures, goals, and objectives to support operational excellence
• Responds to service-related inquiries and concerns by researching complaints and implementing operational improvements
• Utilizes a city vehicle to transport materials to and from garages

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree