Parking Services Specialist
About The Position
The Parking Services Specialist serves as the primary point of contact for customers seeking assistance with parking services. The position responds to inquiries, resolves parking issues, processes permits, payments, and appeals, and provides accurate information regarding university parking policies. The incumbent must exercise sound judgment, professionalism, and effective conflict resolution skills while interacting with customers in high-stress or emotionally charged situations. The position also maintains customer records, processes financial transactions, and supports daily Parking Services operations to ensure accurate and efficient service delivery. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Requirements
- High School Diploma or equivalent
- At least one (1) year of customer service experience
- Ability to exercise sound judgment, professionalism, and effective conflict resolution skills while interacting with customers in high-stress or emotionally charged situations
- Proficiency with computers and standard office software
- Knowledge of or ability to learn parking regulations and systems
- Knowledge of basic mathematics
- Strong communication and problem-solving skills
- Ability to maintain professionalism in difficult and stressful interactions
- Ability to research files, verify information, and complete forms and applications
- Ability to compile data, prepare reports, and maintain files
- Valid driver's license
Nice To Haves
- At least three (3) years of collection experience
- At least two (2) years of cashier experience
- Proficiency in Spanish and English
Responsibilities
- Serves as the primary point of contact for customers seeking assistance with parking services.
- Responds to inquiries, resolves parking issues, processes permits, payments, and appeals.
- Provides accurate information regarding university parking policies.
- Maintains customer records, processes financial transactions, and supports daily Parking Services operations.
- Exercises sound judgment, professionalism, and effective conflict resolution skills while interacting with customers in high-stress or emotionally charged situations.
Benefits
- University contributions to health, dental, life and disability insurance
- Tuition waivers for employees and their families
- 12 official holidays
- Immediate leave accrual
- Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
