Parking Services Advisor/Call Center - Cleveland Clinic Main Campus - 2nd Shift Needed

Towne Park•Cleveland, OH

3d•Onsite

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Requirements

Minimum 2 year of customer service experience required. Preferably in a call center environment
Possess solid verbal and written communications skills
Proficient in Word, Excel, PowerPoint and Microsoft Office
High School diploma (or equivalent) required
Reliable transportation to and from work
Good organizational and problem solving skills
Ability to work independently and within established guidelines
Ability to follow direction
Ability to effectively work within a team

Responsibilities

Handle inbound calls
Prepared to answer questions regarding Taking payments, Problem solving, Refunds, Directions, Expectant Mothers Program, LEED Program, Group Account Program
Embrace and understand metrics to ensure you can maintain company standards on Talk time, wrap time, availability time and others as determined by our Performance Management team
Ability to calmly defuse patients, visitors and employees escalations
Handle intercom calls prepared to answer question regarding Access Badging Assistance, Directions
Problem solving
Additional duties as assigned