Parking Security Officer (Part-Time)

Maryland Zoo•Baltimore, MD

2d•Onsite

About The Position

The Parking Security Officer will direct vehicles and greet guests in the parking lots, provide safety resources and work in zoo areas, as assigned. Additionally, the Parking Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Requirements

High school diploma or equivalent required
Minimum of six months related experience and/or training
Must be able to stand, walk and/or run, and remain active for an eight-hour shift
Must be able to walk large areas of the Zoo as needed
Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions
Ability to work a flexible schedule to include weekends, holidays, and special events
Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be able to operate a variety of machines and equipment including telephone, two-way radio, etc.
Possess a clear comprehension of vehicle and pedestrian traffic flow
Possess an outgoing personality with the ability to approach guests and take charge of challenging situations
Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds
Ability to identify and resolve guest issues
Ability to work independently and stay productive with minimal direct supervision

Nice To Haves

Exposure to first aid and/or CPR training a plus
Exposure to safety and security protocols preferred

Responsibilities

Direct cars, buses and other traffic into appropriate parking, drop off or delivery areas
Open and close parking lots as necessary
Monitor all parking areas to prevent break-ins and/or vandalism of vehicles and Zoo property
Keep all parking areas and entrance areas clean and free of litter
Place directional signs, cones and barricades as needed
Direct vehicles and pedestrians with flags and other hand-held devices
Work in and/or help out in any aspect of Zoo operations as directed when appropriate
Ensure guest safety at all times
Perform other duties as assigned
Adhere to all policies and procedures of the Zoo
Greet guests and respond appropriately to guests’ questions, comments, or concerns in a friendly, professional, and informed manner
Monitor unauthorized persons and loitering in or around the parking lots and notify Dispatch and/ or management of suspicious persons or activities
Communicate with the Security Department by radio contact as needed following Zoo radio etiquette and protocol at all times
Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information
Monitor guests’ behavior to ensure their safety on and around the parking lots near the Main Gate