Parking Manager

Legacy Parking•Charlotte, NC

1d•Onsite

About The Position

Legacy Parking is looking for a driven and detail-oriented Parking Account Manager to oversee the complete day-to-day operations of one or more parking locations in our Charlotte market. In this role, you will serve as the primary liaison between our clients, property management, and on-site team — ensuring exceptional service, financial performance, and operational excellence.

Requirements

At least 2 years of management experience in a service-related industry, with responsibility for staffing, scheduling, and financial management
Proven ability to lead teams and proactively anticipate and solve operational challenges
Strong multitasker who can manage competing priorities with composure and flexibility
Effective verbal and written communicator; formal presentation experience is a plus
Proficiency with Microsoft Office and relevant business technologies

Nice To Haves

Prior parking management experience with multiple direct reports is highly preferred
Bachelor's degree preferred, but not required

Responsibilities

Oversee complete day-to-day operations across assigned parking locations or multi-location accounts
Ensure all parking, security, and cash control procedures are consistently followed
Implement all OSHA-compliant policies and procedures to maintain a safe work environment
Monitor facility cleanliness and aesthetics; make recommendations for improvements
Monitor and review damage claims; develop and implement prevention programs
Manage financial performance of assigned locations, ensuring budget adherence and revenue growth
Prepare daily bank deposits and ensure all cash receipts are properly deposited
Monitor office audits and cashier reports to maintain financial integrity
Work with the General Manager to prepare budgets, status reports, and management reports
Assist with market rate analysis and contribute to pricing strategy decisions
Lead, mentor, and develop a team of Assistant Managers and Team Leaders
Manage staffing, scheduling, and performance across all assigned locations
Identify high-potential employees to support organizational growth
Oversee payroll processing and ensure accurate, timely submission in collaboration with HR and Payroll
Act as the primary point of contact for clients, tenants, property management, and visitors
Develop strong client relationships focused on retention and satisfaction
Ensure all contractual obligations between Legacy Parking and our clients are understood and fulfilled
Produce daily, weekly, monthly, and annual financial and operational reports as required