Parking Guide

Internal•Bellingham, WA

3d•Onsite

About The Position

The Parking Guide is responsible for the enforcement of parking regulations at Western Washington University in accordance with Washington Administrative Code 516. Parking Guides are committed to providing services and resources to the Western community by helping people access the campus in alignment with the departmental values of Student Success, Sustainability, Transparency, and Respect. Utilizing active community patrolling, the Parking Guide works independently to educate Western’s parking community and enforce Western’s parking regulations. They provide customer service by actively listening to and answering questions while in the field. Parking Guides provide services to assist members of Western’s parking community through the Motorist Assistance Program. Additional duties include working and supporting campus events and providing administrative support to the department. This is a project-employment position ending no later than June 1, 2027.

Requirements

High school diploma
Demonstrate a positive attitude and the ability to provide constructive and effective customer service interactions.
Must have prior customer service experience.
Demonstrate the ability to manage confrontational situations with professionalism and self-discipline, while respecting the rights and dignity of others.
Demonstrate the ability to understand and apply regulations with equity and justice.
Demonstrate the ability to communicate effectively.
Demonstrate the ability to use hardware and software systems for monitoring.
Demonstrate the ability to observe and report situations, incidents, and conditions.
Demonstrate the ability to stand for long periods, walk long distances, and operate a motor vehicle for long periods of time.
Demonstrate the ability to work outside in all weather conditions and lift 30 pounds.
Must wear the uniform provided and maintain a professional appearance.
Must have a current valid Washington state driver’s license and have had a valid driver’s license for at least five (5) years.
Include a copy of Driver License with application.
Within the past three (3) years, no suspension/revocation of license for reckless driving, hit and run, leaving an accident scene, failure to appear, DUI, or other vehicle-related felony; or multiple traffic offenses (4 moving violations/infractions in 12 months/5 moving violations/infractions in 24 months) resulting in a Conditional Status driving record or subsequent suspension/revocation of license, or 6 or more moving violations within a 12-month period resulting in license suspension.
Include a copy of Abstract of Driving Record with application.

Nice To Haves

Experience with enforcing regulations, and specifically parking regulations.
Background in customer service, interacting with the public and handling difficult and stressful situations.
Experience working independently.
Professional driving experience and basic vehicle repairs and maintenance.
Familiarity with the WWU campus, reading maps, and giving directions.

Responsibilities

Enforcement of parking regulations at Western Washington University in accordance with Washington Administrative Code 516.
Educate Western’s parking community and enforce Western’s parking regulations.
Provide customer service by actively listening to and answering questions while in the field.
Provide services to assist members of Western’s parking community through the Motorist Assistance Program.
Working and supporting campus events.
Providing administrative support to the department.