Parking Facility Operations Supervisor

Virginia Commonwealth University•Richmond, VA

7d•Onsite

About The Position

VCU Parking and Transportation Services is seeking to hire a Parking Facility Operations Supervisor to join our team! The Parking Facility Operations Supervisor position is responsible for overseeing and leading the operations of the Parking & Transportation Operations Center. In conjunction with its co-supervisor, the position oversees a team of Facility Operations Controllers who control access to VCU’s 14 parking garages and 83 entrance and exit lanes. In addition the position monitors for any safety issues using VCU’s 650+ security cameras, answers customers who call in from the gates to assist with entry or exit, and enforces VCU’s parking guidelines when applicable. The position also monitors our PARCs (Parking, Access, & Revenue Control) system for any issues with permit access and investigates any issues.

Requirements

High school diploma, GED, or equivalent experience required
Possess excellent customer service skills
Demonstrates good written & verbal communication skills
Must be able to quickly and effectively adapt to changing situations
Advanced computer and time management skills required
Must be able to work a flexible schedule that may include weekends, holidays, and shift work
Valid Virginia driver’s license
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU

Nice To Haves

Prior supervisory experience
Prior experience working in a university and/or parking & transportation environment
Prior experience with T2 Systems PARCs equipment or other like solution

Responsibilities

Expectations are clear, well communicated, and relate to the goals and objectives of the department or unit. Staff receive frequent, constructive feedback
Staff is trained and have the necessary knowledge, skills, and abilities to accomplish goals
Meets the requirements of the performance management system, ensuring employees complete trainings on-time and annual reviews are done on-time
Ensures that FOC’s actively observe camera systems & facility PARCs equipment for assistance, control, or safety hazards. Reports or dispatches personnel to any area in all assigned facilities
Report and follow-up on reported suspicious situations to Parking Operations Manager or designee, providing a detailed report/information
Ensures all other duties are completed in accordance with current operational plan
Main POC for Parking Operations Managers, VCU Police, VCUHS Security
Responds to facilities within the parking system to make minor repairs and/or reset PARCs equipment when necessary
Trains newly hired FOCs in accordance with policy and procedures
Ensures FOCs have a uniform interpretation of parking regulations
Ensures traffic and all operational needs are met in accordance with all policies and procedures
Ensures direction, communication, and support with all requests from all units of P&T
Performs all duties assigned by Supervisor(s) in a timely manner
Ensures FOCs reset counts daily, consolidates, and report vacancy counts, report operational or traffic issues as required
Ensures issues with counts are reported to Parking Operations Manager or designee in a timely manner
Investigates any instances of tailgating or other instances of subscribers attempting to circumvent the parking system. Forwards findings on to Supervisor
Ensures FOCs carry out investigations, reviews their findings, and forwards on to supervisor
Review T2 system for any issues that occur within that system related to gate access, screenshot issues, forward to appropriate leadership
Other duties as assigned by Supervisor or Parking & Transportation senior leadership