Parking Facilities Manager

Jamestown Management Corporation•Miami, FL

9d•Onsite

About The Position

The Parking Facilities Manager will oversee operations at our primary commercial garage, acting as the main point of contact with the Property Manager and Tenants. This role involves attending meetings, responding to requests to foster good working relationships, and repairing parking equipment. The manager will be responsible for preparing revenue reports, adjusting parking rates based on industry knowledge, and maintaining optimal levels of transient, monthly, and event parking. A key aspect of this role is working towards obtaining new business and expanding the company's market presence. The manager must ensure all locations operate on schedule, conduct regular facility walk-throughs to enforce operating procedures and policies, and perform daily inspections focusing on customer service, cleanliness, attendant appearance, revenue control, and safety. They will also be responsible for implementing and enforcing proper revenue trails, interviewing and screening candidates, and supervising daily activities of onsite employees. Training and development of employees, distribution of disciplinary actions, and maintaining professional relationships with employees, customers, and clients are also crucial. The role involves resolving complaints, reconciling parking tickets and cashier reports, acting as a liaison between management and clients, ensuring safe cash handling and timely deposits, evaluating and delegating priorities, performing minor equipment repairs, developing plans to enhance customer service, updating operating manuals, identifying and recommending solutions for operational problems, and inspecting/recommending improvements for facility appearance and cleanliness. The manager must be available for emergency situations outside of scheduled hours and implement quality control measures for contract compliance.

Requirements

3-5 years of parking experience required
Self-starter eager to chase new business
Great communication skills
Ability to work nights and weekends when necessary
Self-disciplined
Reliable transportation to and from work
Able to pass drug and background test
Must be able to work outdoors for long periods of time
Strong analytical and interpersonal communication skills are a must.
Knowledge of Microsoft Office and must be detail-oriented and extremely well organized,
Work five days per week, ten hours a day.
Understand and able to use the current and proposed equipment and any other equipment used in the parking operation.
Must have strong working knowledge of the use, repair, programming, limitations and capabilities of the parking.

Responsibilities

Oversee operations at our primary commercial garage
Act as the main point of contact with Property Manager and Tenants
Attend location meetings as appropriate, and respond to requests in order to develop and maintain good working relationships
Repair parking equipment as needed
Prepare revenue reporting on a daily, monthly and yearly basis
Use knowledge of parking industry to change parking rates as necessary
Maintain proper levels of transient, monthly and event parking
Work towards obtaining new business in the area and growing our footprint in the market
Ensure that all locations open and close at their proper times.
Personally walk through the location on a regular basis. During the walk through, the manager will review and make sure that the proper operating procedures, corporate policies, and rules and regulations are followed.
Inspection of the facilities with a minimum frequency of once a day with emphasis on customer service, cleanliness, appearance of attendants, revenue control and safety. Reports of any safety hazard to be directly reported to the Area Manager and the client.
Enforce and implement proper revenue trails for all transactions including proper ticket control, equipment reports, validations stamps, and the accurate maintenance of deposits in accordance with the facility policy.
Interview and screen all positions being filled.
Supervise the day-to-day activities of all onsite employees (Cashiers, Maintenance, Floaters, Special Event, etc.).
Oversee the training of all employees within and develop initial/remedial training where necessary.
Review and distribute disciplinary actions taken for any procedural violation or possible theft uncovered as a result of a field audit.
Develop and maintain professional relationships with all field employees, customers and clients.
Work with Cashiers/CSR/Attendants to resolve complaints and other issues that are operational in nature and provide Client and Parker relations.
Receive and respond to problems, compliments and complaints that cannot be immediately resolved with the onsite employees.
Reconciling parking tickets and required cashiers reports according to generally accepted parking operation auditing principles and in accordance with the policies set forth.
Act as a liaison between the management, client and executive staff.
Ensure the safe handling of cash and the timely deposit of cash.
Evaluate and delegate priorities for all non-routine assignments and perform other functions and duties as required for safe and efficient operation.
Perform minor repairs as necessary to the parking equipment.
Develop plans to increase customer services.
Update operating manuals.
Identify any existing and potential operational problems and make appropriate recommendations to the client.
Inspect and recommend improvements to upgrade the appearance and cleanliness of all garages and facilities.
Available and able to respond to emergency situations during normally scheduled "off duty hours".
Implement Quality Control Measures to ensure contract compliance.