Parking Enforcement Operations Manager

ABM US•Redmond, WA

3h•$80,000 - $80,000

About The Position

ABM Parking & Transportation is seeking a highly motivated and experienced Operations Manager to oversee our Parking Enforcement division. This leadership role is responsible for managing day-to-day operations, ensuring compliance with parking regulations, and delivering exceptional service to clients and the public. The ideal candidate will have strong managerial skills, operational expertise, and the ability to lead a diverse team in a fast-paced, technology-driven environment.

Requirements

One year of experience in public contact work or customer service.
Motor Vehicle Record must be clean and free of accidents or infractions.
Current State of Washington driver's license.
Must obtain First Aid certification within six months of hire.
Work hours include weekends and evening shifts.
Work in inclement weather and exposure to automobile fumes, hazardous chemicals and vehicular traffic.
Physical ability to spend up to 100% of a scheduled shift on foot, and potentially walk several miles per day.
Pass an ABM Parking & Transportation competitive background investigation that includes driving record, criminal history, drug history, financial history, and reference checks.
Pass the Compliance Officer Training and various ABM training & safety programs.

Nice To Haves

Three or more years of experience in public contact work, which includes direct contact with difficult, angry or hostile citizens.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint) and mobile operating systems (iOS/Android).
Familiarity with the geography of client campus for daily patrol activities or giving directions.
Demonstrated experience working in an environment using mediation and negotiation skills to deal with angry and hostile individuals while performing job duties.
Demonstrated experience working independently to successfully complete job duties.
Ability to work well under pressure and multi-task in a fast-paced environment.
Ability to communicate effectively and work effectively within a multi-cultural organization and serve a diverse customer base with outstanding customer service.
Ability to deal with the public and maintain a calm demeanor.
Proficiency in Windows based computer systems including spreadsheets, databases and presentation such as Microsoft Outlook, Word, Excel, Access, PowerPoint, and SharePoint.
Bilingual language skills a plus.

Responsibilities

Supervise and manage a team of Compliance Patrol Officers, including hiring, training, coaching, and performance evaluations.
Develop and maintain staff schedules to ensure adequate coverage across all shifts (including weekends and holidays).
Monitor field operations to ensure adherence to company policies, client requirements, and regulatory standards.
Patrol assigned areas by foot, bicycle, or client-provided vehicle to enforce parking regulations and issue citations.
Investigate and report suspected abandoned vehicles; coordinate removal as necessary.
Assist with traffic direction during special events, emergencies, or peak hours as defined by the client.
Implement operational projects and initiatives to improve efficiency and compliance.
Coordinate special events, emergency response plans, and traffic management strategies in collaboration with clients.
Ensure proper use and maintenance of enforcement technology, vehicles, and equipment.
Serve as the primary point of contact for client communication regarding enforcement activities, reporting, and service quality.
Prepare and deliver operational reports, compliance metrics, and performance summaries to clients and senior management.
Address client concerns promptly and professionally, ensuring high levels of satisfaction.
Oversee citation issuance processes and ensure accurate documentation in enforcement systems.
Monitor and analyze enforcement data to identify trends, improve compliance, and optimize operations.
Ensure compliance with local ordinances, safety standards, and company policies.
Foster a positive, customer-focused culture within the enforcement team.
Provide ongoing training in conflict resolution, customer service, and technology tools.
Promote safety awareness and adherence to ABM’s training and safety programs.