Parking Enforcement Officer (Casual)

Portland Community College•Portland, OR

48d•Onsite

About The Position

Portland Community College (PCC) is seeking a Parking Enforcement Officer (Casual) to join their team. This role involves enforcing PCC parking rules and regulations by issuing parking citations and interacting with students, staff, and the public regarding parking matters. The officer will also report maintenance needs for parking lot infrastructure and equipment issues. Casual positions at PCC have a working hour limit per fiscal year.

Requirements

Must be 18 years old or older with a high school diploma or equivalent.
Six months of high-volume public-facing customer service experience.
Must possess and maintain a valid class C driver’s license and have a good driving record.
Must be able to complete the PCC driver safety course.
Interpret, apply, explain, and enforce parking rules and regulations to staff, students, and members of the public.
Exercise sound judgment within established guidelines and supervisory direction.
Respond tactfully, clearly, concisely, and appropriately to inquiries related to area of responsibility.
Perform the required duties in an accurate and timely manner.
Clearly, accurately, and in a professional manner communicate department rules with staff, students, and members of the public, including hostile and irate parkers.
Work within deadlines and amid constant interruptions.
Follow oral and written instructions.
Communicate effectively both orally and in writing.
Effectively operate Android smartphones and desktop computers.
Lift, carry, and guide up to 30 pounds safely.
Work independently in the absence of supervision.
Basic proficiency using Android phones.

Nice To Haves

Knowledge of modern office procedures, methods, and equipment including computers.
Knowledge of customer service techniques, practices, and principles.
Knowledge of English usage, spelling, grammar, and punctuation.

Responsibilities

Enforces parking policies, rules, and regulations outdoors.
Issues citations for parking violations.
Immobilizes vehicles in accordance with department policy and supervisory direction.
Documents and reports any observed parking lot safety hazards or areas in need of repair.
Informs students, staff, and the public about parking rules and regulations.
Directs policy or appeal questions to the supervisor or office staff.
Keeps Transportation and Parking Supervisor informed of necessary maintenance related to signs, lights, overgrown brush, and parking hazards.
Reports issues with parking enforcement equipment such as parking machines and signs.