Parking Enforcement Officer

City of Northampton•Northampton, MA

1d•Onsite

About The Position

Position is responsible for performing work related to the enforcement of the City’s parking ordinances and regulations. The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation. Relationships are primarily with co-workers, vendors and the public, involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations. More than ordinary courtesy, tact and diplomacy is required to resolve complaints or deal with hostile, uncooperative or uninformed persons.

Requirements

High School degree
At least six months to one year of experience in dealing with the general public
Massachusetts Class D operator license
Knowledge of rules, regulations and City ordinances governing parking
Ability to remain patient
Ability to operate handheld ticket units
Ability to stand and walk for long periods of time and in various weather conditions when issuing tickets
Interpersonal skills
Good close, distant and peripheral vision in order to detect violations and issue tickets
Ability to recognize and distinguish colors in order to identify vehicles and work safely in traffic

Nice To Haves

Any equivalent combination of education and experience

Responsibilities

Enforces parking ordinances through the monitoring of municipal streets and parking lots.
Issues parking violations to illegally parked vehicles.
Applies automobile immobilization devices to vehicles on the immobilization list.
Arranges for towing of vehicles.
Communicates with parking office regarding parking related matters.
Responds to parking complaints received directly from parking office and/or dispatch.
Communicates with dispatch regarding accidents, medical needs, suspicious activity.
Directs traffic when necessary until police department arrival.
Checks parking meters and pay kiosks to ensure they are in proper working order.
Notes and reports equipment in need of service to maintenance personnel.
Notes and reports missing or defective signage and other service related or unsafe conditions to maintenance personnel.
Notifies police department of unshoveled sidewalks for appropriate follow-up.
Operates handheld units for parking enforcement and ticket issuance, using technology based on Android platform, integrated Wi-Fi and GPS capability for real-time services.
Provides summary report of activities at completion of work day.
Performs similar or related work as required.