Parking Enforcement Officer (Casual)

Portland Community College•Portland, OR

50d•$16 - $20•Onsite

About The Position

Portland Community College (PCC) is seeking a Parking Enforcement Officer (Casual) to join their team. This role involves enforcing PCC parking rules and regulations by issuing parking citations. The officer will interact with students, staff, and the public regarding parking matters, report maintenance needs for parking areas, and report issues with parking equipment. Casual positions at PCC have a working hour limit per fiscal year.

Requirements

Must be 18 years old or older.
High school diploma or equivalent.
Six months of high-volume public-facing customer service experience.
Must possess and maintain a valid class C driver’s license.
Must have a good driving record.
Must be able to complete the PCC driver safety course.
Ability to interpret, apply, explain, and enforce parking rules and regulations to staff, students, and the public.
Ability to exercise sound judgment within established guidelines and supervisory direction.
Ability to respond tactfully, clearly, concisely, and appropriately to inquiries.
Ability to perform duties accurately and in a timely manner.
Ability to communicate department rules clearly, accurately, and professionally with staff, students, and the public, including hostile and irate parkers.
Ability to work within deadlines and amid constant interruptions.
Ability to follow oral and written instructions.
Ability to communicate effectively both orally and in writing.
Ability to effectively operate Android smartphones and desktop computers.
Ability to lift, carry, and guide up to 30 pounds safely.
Ability to work independently in the absence of supervision.
Basic proficiency using Android phones.
Knowledge of modern office procedures, methods, and equipment including computers.
Knowledge of customer service techniques, practices, and principles.
Knowledge of English usage, spelling, grammar, and punctuation.

Responsibilities

Enforces parking policies, rules, and regulations outdoors.
Issues citations for parking violations.
Immobilizes vehicles in accordance with department policy and supervisory direction.
Documents and reports any observed parking lot safety hazards or areas in need of repair.
Informs students, staff, and the public about parking rules and regulations.
Directs policy or appeal questions to the supervisor or office staff.
Keeps Transportation and Parking Supervisor informed of necessary maintenance related to signs, lights, overgrown brush, and parking hazards.
Reports issues with parking enforcement equipment such as parking machines and signs.