Parking Enforcement Officer

Propark Mobility•San Francisco, CA

1d•Onsite

About The Position

This role involves directing patrons where to park, issuing tickets with required information, and processing exception transactions according to company policy. The officer will also be responsible for completing daily shift paperwork, providing excellent customer service, and potentially assisting with minor cleaning or maintenance tasks. Additional special projects may be assigned by management.

Requirements

At least 18 years old.
Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
Ability to work in a fast-paced environment.
Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
Ability to provide customer resolution in a professional and friendly manner.
Available Mornings, Evenings, Overnight

Nice To Haves

Customer service: 1 year+

Responsibilities

Direct patrons where to park.
Issue tickets to customers, recording the required information on each ticket.
Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
Other special projects as assigned by location management.
Perform other duties as assigned based on operational needs.