Parking Dispatcher

City of Charleston

5d • Onsite

About The Position

In this role, you will answer, screen, and resolve non-emergent phone calls to support the activities of the Parking Enforcement Officers in the field.

Requirements

• High school diploma or general education degree (GED), or equivalent combination of education and experience.
• Ability to complete SLED Security Awareness Training and NCIC 16 Hour Inquiry Course and obtain certification within first week of employment.
• Working knowledge of Microsoft Office or similar software.

Nice To Haves

• One year related professional experience.
• Familiarity with computer aided dispatch (CAD) and/or Law Enforcement Message Switch (LEMS) systems preferred.

Responsibilities

• Answers and screens call, transferring emergency calls to Consolidated 911 Center.
• Resolves non-emergent calls by reviewing records, providing appropriate information, and responding to citizen questions and concerns.
• Generates calls for service using a Computer Aided Dispatch system to dispatch and communicate with Parking Enforcement Officers.
• Coordinates with Parking Enforcement Officers to contact tow trucks.
• Monitors street sweeping of parked cars.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED