Parking Compliance Officer

Boise State University • Boise, ID

1d • $18 • Onsite

About The Position

To provide customer service for parking patrons; provide security/safety functions; patrol lots and garages and enforce parking rules and regulations; perform leadwork responsibilities and supervise Parking Specialists in the absence of the supervisor; ensure parking fees are collected and parking rules and regulations are adhered to; provide routine maintenance on meters and signs; perform related work. Boise State University’s Department of Public Safety is responsible for more than ”people safety.” In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve.

Requirements

• Knowledge of principles and processes for providing customer and personal services.
• Ability to communicate information and ideas so others will understand.
• Knowledge of relevant equipment, policies, procedures, and strategies to promote safety and security operations.
• Knowledge of supervisory practices.
• Ability to be a team player with a positive and education-focused outlook.
• Willingness to: stand and walk continuously throughout an eight-hour shift.
• Willingness to: bend, stoop, lift, and carry items weighing up to 20 pounds.
• Willingness to: work outdoors in all weather conditions.
• Willingness to: visually observe activities in an assigned area.
• Willingness to: use a two-way radio to communicate information.
• Experience: providing public service in a work setting.
• Experience: dealing with difficult customers.
• Ability to interpret and apply rules and regulations.
• Some knowledge of supervisory practices.
• A valid Driver's License.

Nice To Haves

• 1 year of related experience.

Responsibilities

• Serve as a lead worker for Parking Specialists.
• Make staff assignments and resolve problems associated with those assignments.
• Explain priorities for completion of projects.
• Schedule jobs to be accomplished.
• Train staff.
• Review work to ensure compliance.
• Advise on performance evaluations.
• Keep records of employee hours worked.
• Provide public service by explaining parking policies and answering questions from students, staff and public.
• Provide general campus and directional information, and alternate parking options.
• Handle irate/angry customers and resolve initial complaints.
• Provide security/safety functions.
• Issue parking permits.
• Operate electronic cash registers.
• Calculate and collect/accept parking fees.
• Verify parking permits, ownership, and registration of vehicles.
• Issue tickets and warnings to violators.
• Operate a computerized ticketing system.
• Control access to parking lots.
• Monitor parking lots to ensure parking regulations are met.
• Operate two-way portable radio.
• Check tow list and lost/stolen permit list to determine violations.
• Maintain daily records and prepare work activity reports.
• Direct traffic as necessary.
• Assist in office support functions (may).
• Assist maintenance staff in all aspects of parking lot and equipment maintenance: installing/removing meters, signs, and sign poles using hand and power tools; digging post holes and pouring concrete; striping and painting lots; collects money from parking meters; provides minor maintenance; inventories parking spaces, signs, poles and miscellaneous equipment; reports maintenance needs; sweeps parking lots.
• Perform high level escalation and face-to-face patron engagement.
• Mark tires of parked vehicles with chalk and record the time of marking, and return at regular intervals to ensure that parking time limits are not exceeded.
• Assist in Abandoned Bike Clean-up and Impoundment.
• Assist motorists needing help with problems, such as keys locked in cars or dead batteries.
• Perform other duties as needed (may).

Benefits

• Salary is $17.50/hr.
• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days).
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service.
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees).
• 11.96% University contribution to your PERSI retirement fund (Classified employees).
• Excellent medical, dental and other health-related insurance coverages.
• Tuition fee waiver benefits for employees, spouses and their dependents.
• See our full benefits page for more information!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed