Parking Enforcement Officer

Ball State University • Muncie, IN

23h • $17 - $17

About The Position

Excellent opportunity work with a team oriented department at Ball State. This position provides you the support you need to succeed but also the independence to work on your own while taking on a variety of interesting job tasks and assignments. You will be able to work outside with coworkers and the public. No two days are the same. Schedule for this position is 3:00 pm - 11:30 pm Sunday through Thursday, and does include a $.50 shift premium for second shift. What you'll do and what you'll bring: Position Function: Perform ticketing of vehicles, provide customer service, conduct emergency phone checks on exterior emergency phone boxes, booting/towing and various errands; perform duties related to maintenance and repair of all parking meters; assist with traffic flow at university events.

Requirements

• High school diploma or equivalent (GED).
• Over three months of customer service experience.
• Must possess and maintain a valid Driver’s License and be insurable under the university’s auto fleet policy.
• Must be able to read and comprehend all University policies, procedures and communications.
• Must be able to perform all mental and physical requirements as outlined in each job duty.
• Must be 18 years or older.

Nice To Haves

• Over one year of customer service experience; possess basic automotive knowledge; ability to handle stressful situations.

Responsibilities

• Perform data entry on portable electronic ticket writer for ticketing of vehicles that are in violation of Ball State University rules and regulations; coordinate booting and towing of vehicles. Requires the physical ability to exert in excess of 35 pounds of force frequently. Requires the physical ability to sit for periods of time and drive university vehicles. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles, electronic ticket writer and boot.
• Provide guidance and customer service to Ball State University faculty, staff, and students by informing them of parking and transportation regulations and options. Acquire and maintain knowledge of Ball State University policies, procedures, rules and regulations as they pertain to Parking Services and Public Safety operations; follow written departmental policies and procedures; attend periodic training as it relates to this position. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills.
• Serve as needed for the Motor Assist Program; unlock vehicles, jumpstart vehicles, inflate tires, transport motorists to gas stations, and attend to other parking problems; serve as needed to drive the Charlie’s Charter van. Requires the physical ability to exert in excess of 30 pounds of force frequently. Requires the physical ability to sit for extended periods of time and drive university vehicles. May require the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles and knowledge of basic automotive skills.
• Install barricades and temporary signage for special events; report missing signage as appropriate; assist with special event overtime assignments for university concerts, athletic events, or any other event as needed; assist in preparation and activities related to special campus events such as move-in, move-out, commencement, homecoming, Emens shows, etc. Requires the physical ability to exert in excess of 55 pounds of force frequently. Requires the physical ability to lift items with arms extended, overhead and to push or pull items as necessary. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Requires the physical ability to sit for extended periods of time and drive university vehicles.
• Collect monies and monitor and inspect equipment in all parking garages daily or as needed to ensure proper operation and paper rolls do not run out; transport all monies to bank daily or as needed for deposit; turn all financial documents in to Parking Services bookkeeper. Requires the physical ability to exert in excess of 35 pounds of force frequently. Requires the physical ability to sit for periods of time and drive university vehicles. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles.
• Perform annual maintenance on electronic meters (replacing batteries and numbering); repair malfunctioning, broken, or vandalized meters or signage; includes determine extent and nature of problem and coordinate work repair through shops for specialized work or vendor support. Requires the physical ability to exert in excess of 20 pounds of force frequently. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles.
• Install or remove parking instructional and directional signage as needed or required and coordinate and monitor installation of new or existing sign posts; includes report problems with signage to appropriate supervisors and coordinate work orders through shops for needed work. Requires the physical ability to exert in excess of 55 pounds of force frequently. Requires the physical ability to lift items with arms extended, overhead and to push or pull items as necessary. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task may require use of vehicles.
• Perform other related duties as assigned. May require any of the above-mentioned abilities.

Benefits

• At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer a generous paid time off program and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust short-term disability, long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.
• When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. It's just one way we do our part to uplift you. Let's fly together toward a secure and prosperous tomorrow.
• Curious about our excellent benefits package? We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Service and download our calculator spreadsheet.
• There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees