71 - Parking - Captain, Valet

Coury Hospitality•Amarillo, TX

4d•Onsite

About The Position

The Valet Captain supports the Front Office Manager with complete oversight and directives to ensure professional parking operations. This position will function as the main line of support for the programs and initiatives that curate superior customer service for the public and guests.

Requirements

High School Diploma or GED required.
1-2 years of Valet or Professional Parking experience
2+ years in Valet and/or Parking role.
Valid Driver’s License
Proficient in all Microsoft Office programs including Word, Excel, and PowerPoint.
Ability to seek improvement and create an environment of idea-sharing and creative problem-solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges.
Work with a positive and professional demeanor.
Ability to encourage open expression of ideas and opinions.
Excellent team building and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
Comfortable, closed-toe, non-skid shoes.
A clean driving record and have reached nineteenth (19th) birthday.
No more than one moving violation over a 2-year period.
Must pass annual MVR screen.

Responsibilities

Serve as a liaison to parking patrons and various clientele impacted by the property’s operations.
Aid and assist the company property security team with communications with and to the local police department and emergency management teams regarding operations.
Conduct review to ensure all valet curators are signed in and marking all parked and pulled cars appropriately in the valet system.
Oversee and maintain the parking lane is being managed effectively.
Ensure all cars are pulled to the front and ensure proper rotation of who is parking/pulling cars.
Responsible for the maintenance and upkeep of the front drive. This includes but is not limited to picking up trash, restocking water, and emptying trash.
Check all tools, assets, and technology are secured, clean, and charged.
Verify that all shifts have the required luggage and valet tags, and the stand is kept orderly.
Report to their manager if items need to be ordered.
Perform a daily key and garage audit to ensure all keys are being managed properly and that all cars are being parked appropriately and tickets are being marked correctly by the valet attendants.
Review radio logs to verify that all curators are signing in and out for radios each day and make sure radios are accounted for at the beginning and end of their shifts.
Maintain a friendly and professional atmosphere and resolve customer needs or concerns promptly.
Perform additional related duties as assigned.