Parking Call Center Agent - Corporate

MGM Resorts • Las Vegas, NV

1d • $13

About The Position

In this role, you will handle a high volume of calls with courtesy and professionalism to resolve customer inquiries, questions, and complaints while logging all call activity in our database. You will also offer alternative solutions to ensure customer satisfaction, communicate effectively using web-based tools, and make financial decisions to protect and adjust customer accounts as needed.

Requirements

• High School Diploma, GED, or equivalent required
• 1+ years of prior relevant experience in customer service, call center, accounting or relevant field required

Responsibilities

• Provide excellent customer service via telephone to guests who need parking/garage related assistance.
• Accurate record keeping of all logs & notes for call resolution.
• Actively monitor all parking related equipment and troubleshoot as needed.
• If remote troubleshooting doesn’t resolve issue then initiate service with Service Provider.
• Communicate with onsite parking personnel (Ambassador &/Or management team) to help resolve any parking equipment issues.
• Provide exceptional service to all guest.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED