Parking Attendant - Hollywood, CA

LAZ Parking California•Hollywood, FL

1d•Onsite

About The Position

A LAZ Parking Ambassador plays a significant role in the success of the company. They are the first person our clients and customers see upon arrival, and the last person our clients & customers see when they depart. A warm welcome, smiling face, and professional demeanor are of the utmost importance.

Requirements

Strong customer service experience with demonstrated problem-solving skills.
Ability to remain calm and professional when interacting with upset or frustrated customers.
Ability to work independently and manage multiple responsibilities simultaneously.
Strong communication and interpersonal skills.
Ability to understand and follow company policies, procedures, and operational guidelines.
Dependable attendance and punctuality.
Demonstrated sense of urgency and responsiveness.
Ability to adapt to changing operational needs and customer demands.
Ability to successfully meet any site-specific credentialing or badging requirements, if applicable.
Ability to work outdoors and in varying weather conditions, including heat, wind, rain, and other environmental conditions.
Ability to lift, push, and pull up to 25 pounds.
Ability to stand and walk for extended periods of time.
Ability to bend, stoop, squat, and lift throughout the workday.

Nice To Haves

Cash handling experience preferred.

Responsibilities

Greet and assist customers entering and exiting the facility.
Provide exceptional customer service in a professional and courteous manner.
Respond to customer questions, concerns, and service requests.
Assist customers experiencing transaction or equipment issues.
De-escalate customer concerns and resolve issues promptly whenever possible.
Assist patrons and facility personnel at entry and exit lanes.
Process cashier transactions accurately and efficiently.
Assist with lane openings and closures as needed.
Secure and monitor gates and access points.
Perform routine inspections of parking equipment and operating systems.
Troubleshoot minor equipment and payment station issues.
Report operational, safety, or equipment concerns to the Supervisor or Manager on Duty.
Maintain awareness of facility operations to support a safe and efficient customer experience.
Follow all company policies, procedures, and safety standards.
Perform additional duties and special projects as assigned.