Parking Attendant -Shuttle & Valet (Days, As Needed, Grant Medical Center & Doctors Hospital)

OhioHealth•Williamstown, KY

10d•Onsite

About The Position

The parking attendant will be trained in shuttle and valet and on Doctors Hospital and Grant Medical Center campuses. The parking attendant is often the first and last person our customer sees and has a lasting impression on the patient. Attendants are responsible for ensuring associates, visitors, and patients arrive safely at their destination. This position helps cover shifts within the Parking services department (Valet, shuttle driving, parking maintenance) due to business needs, vacations or call offs. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Requirements

Valid state driver’s license
Minimum of eighteen (18) years old
Have an acceptable Motor Vehicle Report (MVR)
Must provide proof of insurance, if applicable
2 yrs. related exp and/or training
Driving record (BMV) must have 4 points or less.
Ability to drive standard transmission vehicle (stick shift).
2 years customer service Experience

Nice To Haves

High school diploma/GED preferred
High school or GED
Preferred Experience: High School diploma (GED) or equivalent

Responsibilities

Greet all customers boarding the shuttle, provide friendly, professional service.
Safely drive customers to their destination, keeping in mind their comfort and all applicable traffic laws.
Complete all documentation, log sheets, vehicle check list, accident reporting, mileage tracking, defect tracking etc. Reporting all maintenance concerns. Report any damage / accident before the end of your shift.
Use appropriate techniques to assist customers with mobility issues. (Wheel chair lift and tie-downs).
Keep shuttles clean.
Follow all driver expectations (2 minute wait, shuttle bus stops, etc.).
Cover as needed in other Parking functions office, shuttle, booth or maintenance.
Greet the customer; proactively approach the customer to discover what assistance they need. Assist customer in finding their way to their desired location.
Assist the customer out of their vehicle is necessary (may require lift).
Safely park customers’ vehicle in the appropriate parking location after pre-checking vehicle for damages. Record any pre-existing damages. Safely return vehicles to owners when appropriate.
Track all vehicles with valet lot sheet and valet claim tickets, include all information in both documents.
Keep entry areas clear of parked vehicles.
Keep the valet entry areas clean.
Monitor valet areas for smokers, ask all smoking visitors to move to another location off of hospital property.
Record and track all financial transactions, including receiving vouchers or payment for valet services as well as refunding customers for PIL payments.
Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).
Ensures privacy and security of information entrusted to their care.
Uses company business assets and information resources for management-approved purposes only.
Adheres to all information privacy and security policies, procedures, standards, and guidelines.
Promptly reports information security incidents to the OhioHealth Information Security Officer.