Parking Attendant / Ambassador - Wai'anapanapa State Park

Reimagined Parking • Hana, HI

5d • Onsite

About The Position

The Parking Ambassador shows a commitment to quality service by promoting local business, public safety and quality of life by patrolling assigned beat to monitor, regulate, and control parking. Advocates good will for the location by providing excellent customer service to guests. The role involves assisting customers with directions, answering questions, providing a sense of safety, directing visitors to appropriate parking spaces or waiting areas, monitoring activity of local visitors and tourists, scanning reservations for non-residents, notifying State Parks employees of any issues, and periodically reviewing facility occupancy to determine if the lot is full and acting per instructions. Other duties and responsibilities may be assigned.

Requirements

• Outstanding communication and customer service skills (ability to use smart devices and walkie talkies)
• Ability to work independently and in a team environment to meet Parking Program requirements
• Must enjoy working outdoors and engaging with the public
• Must be flexible over a 7 day period for scheduling, including weekends and holidays
• Able to walk up to 4 miles, stand for up to 10 hours
• Able to bend, crouch, reach
• Occasionally lift up to 25 lbs.
• Work is performed indoors for extended periods of time including up to the entire duration of shift.
• Able to work in all weather conditions
• Has the ability to be flexible with schedule.
• Must be able to work hours in excess of normally scheduled hours
• At least 18 years of age
• Ability to verbally communicate with guests

Nice To Haves

• Previous hospitality preferred
• Previous customer service experience, preferred

Responsibilities

• Assist customers with directions, answering questions, and providing a sense of safety by acting in an alert and caring manner
• Directing visitors to appropriate parking spaces or waiting areas
• Monitoring activity of local visitors and tourists; scanning reservations for non residents
• Notifying State Parks employees of any issues
• Periodically review the occupancy of facility to determine if lot is full and act per instructions
• Greet arriving and departing guests in a friendly and courteous manner
• Act as traffic controller to direct incoming guests to available parking spaces
• Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies
• Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked
• Use respectful communication to assist guests with their questions, problems, and concerns; relay information to Operations Manager or Shift Lead as necessary
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
• Communicate professionally at all times with guests, client, and teammates.

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. (Full Time Only)
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. (Full Time Only)
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. (Full Time Only)
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones. (Full Time Only)
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. (Part Time)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed