Parking Ambassador

The Corporation of The City of Victoria•Victoria, BC

2d•Onsite

About The Position

The Parking Ambassador position is responsible for providing proactive customer service and education on-street via foot, scooter, or vehicle, and enforcing parking bylaws and regulations to ensure the access and availability of on-street parking. This role positively represents the City of Victoria as an ambassador to downtown visitors and motorists, offering directions and information about City services. The position involves issuing warnings and/or enforcing parking regulations with a focus on customer service through education or by issuing tickets when direct education is not possible. The Parking Ambassador monitors various parking zones, collects evidence for infractions, answers inquiries, and identifies community issues for reporting to a supervisor.

Requirements

Grade 10.
Customer service training (30 hours)
Current and valid Class 5 B.C. Driver's Licence
Not required or an equivalent combination of education and experience.
Knowledge and understanding of Victoria geography and neighbourhoods, the needs of downtown businesses and the importance of safe and effective parking services.
Respond proactively to customers and customer complaints and respond in accordance with the Parking Ambassador customer service focus.
Strong communication and customer service skills.
Understand and apply City Bylaws.
Working level operation of current City of Victoria word processing and related specialty software.
Ability to apply sound judgment and recognize when an issue needs to be escalated.
Ability to maintain accurate records.
Ability to multi-task with a positive, outgoing attitude.
Work safely.

Nice To Haves

May be requested to substitute in a more senior position.

Responsibilities

Positively represent the City of Victoria as an ambassador to downtown visitors and motorists
Provide proactive customer service that supports members of the public, the City’s tourism and overall customer experience in ways that include providing directions or information about City services.
Issue warnings and/or enforce parking regulations in a manner consistent with the City’s customer service focus through education or by issuing tickets when the member of public is unavailable to educate.
Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces on City Parkades, tow routes, passenger zones and residential parking based on complaints.
Collect evidence of ticket infractions when issuing a ticket such as through taking relevant notes and photographs.
Provide exceptional customer service when answering questions on topics ranging from parking policies to general inquiries in a professional manner.
Address public complaints regarding illegally parked vehicles, educate public on how to use parking equipment and technology and offer alternative options for parking.
Answer and respond to parking services phone inquiries regarding parking issues and concerns as required and in a courteous and timely manner.
Identify, take photos within the community and communicate any issues to supervisor via handheld device such as identifying full garbage cans, vandalism or street cleaning issues.
Report mechanical and maintenance requirements to supervisor as required.
Relay information requested from various Departments to supervisor as required.
Identify when a situation requires Bylaw and/or Police response, understand the importance of not engaging public when situations are escalating, and report escalating issues/interactions with public to supervisor.
Perform related duties where qualified.