Parking Ambassador

The Corporation of The City of Victoria•Victoria, BC

4d•Onsite

About The Position

Parking Services is seeking dynamic team members to join our Parking Ambassador team in an auxiliary, (on-call) role. Work is offered on an as-needed basis, with shifts available Sunday to Saturday between 8:00 a.m. and 10:30 p.m., depending on operational requirements. Auxiliary status employees will be paid an additional 15% in lieu of vacation, holiday, sick leave beyond the statutory requirement, and other benefits, per the CUPE Local 50 Collective Agreement.

Requirements

Grade 10.
Customer service training (30 hours)
Current and valid Class 5 B.C. Driver's Licence
Not required or an equivalent combination of education and experience.

Nice To Haves

May be requested to substitute in a more senior position.

Responsibilities

Positively represent the City of Victoria as an ambassador to downtown visitors and motorists
Provide proactive customer service that supports members of the public, the City’s tourism and overall customer experience in ways that include providing directions or information about City services.
Issue warnings and/or enforce parking regulations in a manner consistent with the City’s customer service focus through education or by issuing tickets when the member of public is unavailable to educate.
Monitor pay parking spaces, parking meters, loading zones, limited time zones, short-term parking spaces on City Parkades, tow routes, passenger zones and residential parking based on complaints.
Collect evidence of ticket infractions when issuing a ticket such as through taking relevant notes and photographs.
Provide exceptional customer service when answering questions on topics ranging from parking policies to general inquiries in a professional manner.
Address public complaints regarding illegally parked vehicles, educate public on how to use parking equipment and technology and offer alternative options for parking.
Answer and respond to parking services phone inquiries regarding parking issues and concerns as required and in a courteous and timely manner.
Identify, take photos within the community and communicate any issues to supervisor via handheld device such as identifying full garbage cans, vandalism or street cleaning issues.
Report mechanical and maintenance requirements to supervisor as required.
Relay information requested from various Departments to supervisor as required.
Identify when a situation requires Bylaw and/or Police response, understand the importance of not engaging public when situations are escalating, and report escalating issues/interactions with public to supervisor.
Perform related duties where qualified.