Parking Ambassador - The Cosmopolitan

MGM Resorts International

1d • Onsite

About The Position

Join the team as a Self-Parking Ambassador, where you’ll create a welcoming first impression for guests through friendly, fast, and attentive service. In this role, you’ll help keep parking operations running smoothly while assisting guests with directions, property information, and overall arrival experience.
Working in a fast-paced resort environment, you’ll anticipate guest needs, provide exceptional service, and help set the tone for a seamless and memorable stay from the moment guests arrive creating WOW memories that they will carry with them far beyond their stay with us!

Requirements

• Must be 18 years of age or older
• High School Diploma or GED
• Six (6) months of prior relevant Guest Service experience
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Ability to perform job duties outdoors in all weather conditions, including extreme heat, rain, wind, and dust storms

Responsibilities

• Warmly greet arriving guests while providing friendly, efficient, and enthusiastic parking services
• Assist with directing vehicle flow and traffic while following all safety protocols and using good judgment in a fast-paced environment
• Serve as a property ambassador by providing accurate information about hotel services, amenities, local attractions, activities, and events
• Resolve guest concerns within scope of authority or escalate to the supervisor on duty when needed
• Report all alleged thefts or missing items to a supervisor and/or hotel security for further investigation

Benefits

• Free meals in our Cosmopolitan employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health, Dental and Vision insurance packages available
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED