Parking Account Lead

ABM•Burbank, CA

5d•Onsite

About The Position

The Parking Account Lead is responsible for overseeing daily parking operations for an assigned account, ensuring smooth valet and self-parking services while delivering exceptional customer service. This role serves as the on-site supervisor, leading frontline parking staff, supporting valet operations, and acting as the primary point of contact for clients and customers.

Requirements

Required prior parking operations experience, including valet service
Must be able to drive manual (stick shift) vehicles
Strong computer skills, including basic reporting and system navigation
Excellent customer service and interpersonal skills
Ability to work in a fast-paced, customer-facing environment
Strong problem-solving and decision-making skills
Valid driver’s license with a clean driving record

Nice To Haves

Leadership or supervisory experience preferred

Responsibilities

Supervise and coordinate daily parking and valet operations for assigned account
Lead, train, and support parking attendants and valet staff to ensure service standards are met
Oversee valet operations, including vehicle flow, key control, and safety procedures
Provide excellent customer service by assisting guests, addressing concerns, and resolving issues promptly
Safely operate customer vehicles, including manual (stick shift) transmissions
Ensure compliance with company policies, client requirements, and safety regulations
Utilize computer systems to manage reports, schedules, parking logs, and operational data
Monitor staff performance and provide coaching or corrective feedback as necessary
Communicate effectively with clients, management, and team members
Assist with payroll timekeeping, scheduling, and coverage as needed
Maintain a professional appearance and uphold service standards at all times