Park Supervisor

Urban Air Adventure Parks • Naperville, IL

2d • Onsite

About The Position

The Supervisor is an hourly leadership position responsible for supporting the day-to-day operations of the park and providing leadership to Team Members and Team Leads during assigned shifts. This role serves as a key development step for team members interested in growing into future management opportunities. The Supervisor helps ensure the park operates safely, efficiently, and consistently while delivering a great guest experience. The Supervisor works closely with the Assistant General Manager and General Manager to execute park standards, support the team, address guest needs, and maintain a positive and engaging work environment.

Requirements

• High school diploma or equivalent preferred.
• 1+ year of experience in a customer-facing environment such as entertainment, hospitality, retail, restaurant, recreation, or a similar industry preferred.
• Previous leadership experience as a Team Lead, Shift Lead, Supervisor, or similar role preferred.
• Ability to lead, motivate, coach, and provide direction to Team Members during assigned shifts.
• Strong customer service and guest resolution skills.
• Strong verbal communication and interpersonal skills.
• Ability to make sound decisions and solve problems in a fast-paced environment.
• Ability to manage multiple priorities while maintaining attention to safety and the guest experience.
• Dependable, professional, and able to lead by example.
• Comfortable providing real-time feedback and reinforcing performance expectations.
• Ability to work collaboratively with Team Leads, Supervisors, and park management.
• Willingness to learn multiple areas of park operations and support the team where needed.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.
• Must meet any minimum age requirements associated with assigned operational responsibilities.

Responsibilities

• Lead assigned shifts and help ensure smooth day-to-day park operations.
• Provide direction and support to Team Members and Team Leads throughout the shift.
• Assist with opening and closing procedures as assigned.
• Monitor staffing levels and make shift adjustments based on business and guest needs.
• Ensure operational procedures and Urban Air standards are consistently followed.
• Support operations across attractions, front desk, concessions, parties, and other areas of the park as needed.
• Escalate significant operational, employee, or guest concerns to park management.
• Provide real-time coaching, feedback, and recognition to Team Members and Team Leads.
• Help onboard and train new team members on park procedures, expectations, and guest service standards.
• Reinforce expectations around attendance, professionalism, safety, and performance.
• Identify coaching or performance concerns and communicate them to the AGM or GM.
• Serve as a positive example of Urban Air's culture and expectations.
• Help identify high-performing employees with potential for future leadership opportunities.
• Support Team Members in creating a welcoming, fun, and positive experience for every guest.
• Respond to guest questions, concerns, and escalations during assigned shifts.
• Help resolve guest issues within established guidelines and involve management when appropriate.
• Monitor park conditions and proactively address opportunities to improve the guest experience.
• Promote and reinforce a strong safety culture throughout the park.
• Ensure Team Members follow attraction, food service, cleanliness, and operational safety procedures.
• Respond appropriately to incidents and follow established reporting and escalation procedures.
• Assist management with maintaining a clean, organized, and safe environment for guests and employees.
• Support execution of birthday parties, events, memberships, promotions, and other park initiatives.
• Help monitor guest flow and staffing to ensure appropriate coverage during peak business periods.
• Support cash-handling and register procedures as assigned and authorized.
• Communicate important shift information, incidents, staffing concerns, and operational updates to the management team.
• Perform Team Member responsibilities when business needs require additional support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED