Adventureland Park - Park Services Manager

Splish Splash Water Park•Altoona, IA

1d•Onsite

About The Position

The Park Services Manager ensures the proper execution of the Park Services program to ensure a clean, green, and visually appealing environment for all guests who visit Adventureland Park. This position is responsible for overseeing continuous cleaning services throughout the park, while also providing leadership and guidance to all members of the Park Services team. The ideal candidate will be focused on maintaining the highest standards of cleanliness and appearance, to ensure that the overall park presentation is satisfactory for all visitors.

Requirements

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
High School diploma, GED, or equivalent; Equivalent work experience will also be considered
3+ years’ experience in park operations or experience in building and facility maintenance required.
2+ year of previous supervisory experience required.
Must be at least 18 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
Must possess a valid driver’s license and a good driving record
Ability to safely and efficiently operate motorized vehicles and equipment
Must display a positive attitude, strong attention to detail, and convey a professional presence in compliance with all park guidelines
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must be proficient with Microsoft Software, including Outlook and Excel
Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
Ability to remain on feet for majority of the workday
Ability to remain sedentary for extended periods of time, while using a computer
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to see details of objects that are more than a few feet away

Nice To Haves

College degree preferred

Responsibilities

Manage all aspects of the Park Services team, along with any other assigned business units
Lead by example, attitude, and as a representation of [Park]’s core values
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with Iowa law
Assist with team scheduling and timekeeping activities
Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards
Proactively monitor park facility appearance and issue work assignments as needed to correct deficiencies and improve park presentation.
Audit restrooms, eating areas, and overall park cleanliness
Perform whatever duties are necessary to ensure park cleanliness
Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
Maintain records of all work completed and safety inspections
Coordinate vendor services including trash removal and janitorial supplies.
Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation.
Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and regulations.
Monitor inspection forms for proper documentation of restroom and park cleaning.
Continuously monitors parks for safety hazards (e.g. wet floors, tripping hazards, etc.)
Courteously resolve guest questions and concerns, and assist with lost children
All other duties and special projects assigned by leadership