Park Ranger Supervisor

Salt Lake City Corporation

1d•$63,938 - $110,630•Onsite

About The Position

Directs and supervises the work of Salt Lake City’s Park Rangers. Under the direction of Public Lands Department Director and Park Ranger Manager, incumbent performs supervisory duties over Park Ranger Teams involved in performing patrols of the City’s parks and park facilities; providing educational and recreational services through programs, tours, field trips and activities; public engagement and public safety responsibilities; and enforcement of City park rules and regulations and health and sanitary codes in City parks, urban natural areas and trails.

Requirements

Two years post-high school study in one or more of the following fields: park/recreation management, criminal justice, emergency management, or closely related field; plus two years work experience in the same aforementioned fields.
Experience and education may be substituted one for the other on a year to year basis.
Considerable human relations and communications skills.
Must communicate effectively, both orally and in writing, with individuals from diverse organizations and backgrounds.
Ability to work independently, make critical decisions, and use initiative and common sense.
Ability to coordinate, schedule, and track work activities and staff, prepare reports and keep records.
Must have valid state driver’s license or Utah driving privilege card (or the ability to obtain one within 30 days of employment).
Ability to communicate with and coordinate work between staff, the Mayor’s Office and City Council Office, the Attorney’s Office, other City departments and developers, the business community and the general public.

Nice To Haves

Experience supervising responders during emergency situations or special events is preferred.
Ability to analyze and make sound recommendations on technical problems and enforce regulations firmly, tactfully, and impartially.
Demonstrated ability in computer applications related to graphic reports and desktop publishing.
Supervisory experience and/or experience leading and managing teams.

Responsibilities

Supervises Park Rangers involved in park patrols, public education and engagement, interpretive and recreational programming and activities, maintenance of public safety, and protection of park resources, including enforcing rules and regulations in park facilities, natural lands and trails.
Develops and coordinates strategies for successful execution of Park Ranger roles and duties.
Conducts performance evaluations and training on a regular basis.
Counsels and directs employees.
Coordinates outside training and development for assigned staff and conducts formal training.
Disseminates all information and directions from administration.
Assists in preparation of the budget, and ensures program operates within appropriated budget.
Manages purchases for needed services and goods per city rules.
May develop standard operating procedures and make formal recommendations for operational policies.
Prepares technical and activity reports.
Issues and monitors equipment for assigned staff (radios, bikes, uniforms, etc.).
Acts as a liaison with other government entities and community groups.
Coordinates information exchange with local, state, and federal agencies.
Plans, assigns, and evaluates the work of staff members, provides technical expertise to staff, develops and facilitates applicable staff training, and establishes team and individual staff work goals and objectives.
Works with various internal and external customers to resolve complaints and/or problems and answers a variety of questions/concerns.
Coordinates with other departments (i.e. DPD, Safety, Fleet) as assigned regarding operational efficiencies.
Reviews, develops, and/or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage.
Provides work instruction, assists employees with difficult and/or unusual assignments, and encourages innovation.
Resolves difficult situations involving citizen complaints, mediates conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork.
Encourages regular communication and informs staff of relevant business issues and their impact on the organization.
Ensures quality, effectiveness, and efficiency of Ranger activities and safety measures.
Conducts hiring interviews and selects candidate(s) for job opening(s).
Investigates complaints of Park Ranger behavior.
Documents causes for disciplinary action, initiates letters of reprimand, and makes formal recommendations for disciplinary action.
Responds to formal and informal employee grievances and prepares written responses.
Performs other duties as assigned.