Park Operations Dispatcher

SeaWorld•Tampa, FL

1d•Onsite

About The Position

This is an exciting opportunity for a Park Operations Dispatcher at a water park, where you will play a key role in delivering a memorable and positive experience for guests. The company, United Parks & Resorts (SeaWorld Parks & Entertainment), is a world-renowned leader in the themed-park and entertainment industry, passionate about caring for animals and dedicated to providing positive, memorable experiences. They are committed to helping ambitious individuals achieve their professional best. The role involves working in a fun, fast-paced environment with great teammates.

Requirements

Must be at least 16 years old.
Work or educational experience using radio and phone equipment, including appropriate radio etiquette.
Must have a working knowledge of the English language with excellent verbal and written communication skills.
Must have the ability to work with and maintain sensitive data.
Must have working knowledge of Microsoft Office Applications to include Word, Excel and Outlook & have the aptitude to learn additional internal software programs.
Must be able to sit for long periods of time.
Ability to work in high stress conditions and maintain composure in both presence and communication.
Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays.
Must be willing to comply with and ensure ambassadors comply with all company grooming guidelines and employment standards.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Nice To Haves

Previous dispatch experience preferred.

Responsibilities

Provides excellent guest service to guests and ambassadors.
Answer incoming team member calls and communicate any absent or tardy team members to appropriate leadership.
Assist in identifying “day of” staffing deficiencies and assist in identifying available team members either via calling team members in or redeploying.
Monitor and respond to radio and phone inquiries from park personnel.
Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration.
Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership.
Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld).
Monitor weather and alert areas as needed for wind speed/ lightning detection.
Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
Must be willing to comply with and ensure ambassadors comply with all company grooming guidelines and employment standards.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.