Park Guide

Capilano Group • North Vancouver, BC

3d • Onsite

About The Position

Capilano Suspension Bridge Park is nationally recognized as a best business, innovator, and leader in Canada's tourism industry. Park Guides are expected to uphold the company’s vision, 'creating experiences people are amazed by'. Our Park Guides are service oriented and collaborates with the Operations team to create an amazing and safe guest experience. We're specifically looking for candidates with mid-week & weekend availability mid-May onwards.

Requirements

• Must be able to work a variety of shifts including evenings, weekends and holidays
• Minimum 1 year of Guest Services experience
• Positive, friendly, outgoing, and energetic personality
• Excellent interpersonal skills

Nice To Haves

• Previous experience in public speaking is an asset
• Level 1 or 2 occupational first aid is an asset
• Second language is an asset

Responsibilities

• Deliver tours that are engaging, informative, and punctual as scheduled and instructed
• Follow scheduled daily rotation in an efficient and punctual manner
• Maintain strong communication and professional relationships with Park Ambassadors and Guest Service Agents as well as other departments
• Provide educational information in an engaging and fun manner regarding the nature and wildlife in the rainforest
• Be familiar with the information and history of the Capilano Suspension Bridge
• Actively participate in enriching your knowledge of the Capilano’s history and the rainforest
• Accurately answer Guests’ questions with an upbeat, positive and professional attitude
• Escort, host and serve tour groups based on their itinerary and preferences
• Run tour attraction safety positions as trained

Benefits

• Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
• 30% discount off regular-priced merchandise at The Trading Post Gift Store
• 30% discount at Stanley's Bar & Grill and Prospect Point Café
• 30% discount on food & beverage items in The Cliff House Restaurant, Loggers' Grill, Beary Waffles, and The Cabin (does not apply to alcohol)
• Guest passes for friends & family
• Referral bonuses
• Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
• Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed