Park Guide

National Park Service•Saint Augustine, FL

20h•Onsite

About The Position

The Park Guide is a uniformed, front-line representative of the National Park Service at Castillo De San Marcos National Monument and Fort Matanzas National Monument in Saint Augustine, Florida. The primary purpose of the position is to provide guide services and visitor information, interpretive tours, and educational programming to the public. The guide presents pre-established walks and talks on varied interpretive themes, conducts visitor contacts and programs such as Junior Ranger activities, guided tours, pop-up programs, and historic weapons demonstrations, and helps with park opening and closing duties. The role also includes answering visitor questions, orienting hikers to conditions and equipment needs, assisting at the fee booth and visitor center, making bookstore sales, operating a point-of-sale system, and serving as a deckhand on the park ferry. The guide may lead groups of up to 50 people on longer walks or programs and assists the ferry captain during emergency operations, including medical emergencies, man-overboard situations, fire, and engine-out operations. First Aid, CPR, and AED certification must be obtained within six months of the start date. The position requires a valid driver's license, uniform wear, and may involve weekend work and occasional overnight travel.

Requirements

Be a U.S. Citizen or National.
Pass a background investigation and receive favorable adjudication.
Males born after December 31, 1959, must be registered for Selective Service.
Participate in Direct Deposit and successfully pass E-Verify employment verification.
Possess and maintain a valid driver's license throughout employment.
Obtain First Aid, CPR, and AED certification within six months of the start date.
Pass pre-employment and random drug testing; a verified positive drug test prevents appointment.
Wear a uniform and comply with uniform standards.
Be able to work weekends if required and occasionally travel overnight away from home.
Obtain a government charge card for travel and complete required training; obtain and maintain a government credit card with travel and purchase authority.
Meet the GS-5 qualification requirement through at least one year (52 weeks) of specialized experience comparable to GS-4 involving oral presentation of historical, scientific, or program information to groups, or developing or revising such information for oral presentation; alternatively, meet the stated education or combined education-and-experience pathway.
If qualifying through education, have completed at least four years of post-high-school education (120 semester or 180 quarter hours) toward a related bachelor's degree; submit the required transcripts.
Meet applicable time-in-grade requirements if a current federal employee.
For experience documentation, provide dates worked and hours per week as specified in the announcement.

Responsibilities

Answer visitor questions on a variety of subjects and provide a wide range of visitor services.
Guide small groups and provide interpretive services to visitors.
Present limited, repetitive, pre-established talks, including film introductions, map talks, and static exhibit interpretation.
Orient hikers to conditions and equipment needs.
Apply broad park subject-matter knowledge in duties and programs; guide larger groups of up to 50 people on longer walks or programs when needed.
Assist with park opening and closing duties and present pre-established walks and talks on interpretive themes.
Make roving visitor contacts and deliver Junior Ranger activities, guided tours, pop-up programs, and historic weapons demonstrations.
Work in the fee booth and Fort Matanzas National Monument operation each pay period, including visitor center duties and bookstore sales.
Operate an electronic cash register and point-of-sale system.
Serve as a deckhand on the park ferry.
Assist the ferry captain during emergency operations and medical emergencies, including man-overboard, fire, and engine-out situations.
Obtain First Aid, CPR, and AED certification within six months of the start date.