Park Desk Clerk Supervisor

Kentucky Personnel Cabinet

1d • $17 - $25 • Onsite

About The Position

General Butler State Resort Park, located in the heart of the Bluegrass, in Carrollton, KY, provides all the peace and tranquility of the country while only minutes from the city. Working for Kentucky State Parks allows you the freedom and responsibility for taking care of Kentucky’s greatest landscapes.

As Park Desk Clerk Supervisor, you will fill a key leadership role in our lodging operations. You will coordinate the activities of the Park Desk Clerks and Night Auditors to ensure high-quality guest service. Your experience and expertise will focus on maximizing profits, developing and retaining employees, and exceeding guest expectations.

Requirements

• High school graduate.
• Two years of experience in the front desk operation of a lodging facility.
• Additional education will substitute for work experience on a year-for-year basis.

Nice To Haves

• Direct hotel experience
• Customer focused
• Strong interpersonal skills
• Professionalism
• Adaptability and flexibility
• Self-Starter
• Compassionate

Responsibilities

• Manage and control the overall front desk guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure.
• Motivate staff within Front Desk department and work to help establish a productive working environment for the park.
• Assist in conducting training, lead department meetings
• Maximize room revenue and occupancy by reviewing daily statistics. Lead revenue meetings to maximize ADR, RevPAR, and other key performance indicators (KPIs).
• Supervise night audit function and ensure reports are accurately distributed to other departments
• Schedule Front Desk clerks and oversee the review process as well as hiring of temp service staff
• Analyze and generate guest issues, billing and daily reports, and communicate information to front desk employees as well as members of other appropriate departments.
• Respond quickly to guest requests or complaints in a courteous and friendly manner, and ensure appropriate actions are taken. Follow up to ensure completion.
• Coordinate and assist with housekeeping department to ensure rooms are ready for guest arrival. Complete weekly inspections of rooms.
• Other duties as assigned by management.

Benefits

• Paid time off (sick and vacation) plus paid holidays
• Overtime or compensatory time
• Affordable health, dental and vision insurance with optional Health Reimbursement Account
• Life insurance
• Retirement
• Wellness Incentives Program
• Complimentary Park familiarization visits for you and family
• Training and career development opportunities
• Optional Deferred Compensation program (401K)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED