Park Attendant (Lake Lorna Doone Park)

City of Orlando•Orlando, FL

1d•Onsite

About The Position

The Park Attendant provides front desk and administrative support at Lake Lorna Doone Park. This position serves as a primary point of contact for park visitors, rental customers, community partners, and the public. The Park Attendant assists with customer service, facility reservations, general inquiries, office operations, and day-to-day park administrative needs.

Requirements

High school diploma or equivalent.
Ability to provide courteous and professional customer service to the public, community partners, and park users.
Ability to communicate effectively, both verbally and in writing.
Ability to type accurately and efficiently and demonstrate proficiency in basic computer operations, including keyboarding, data entry, email, internet navigation, Microsoft Word, Excel, and other standard office software.
Ability to maintain accurate records, organize documents, and manage multiple tasks.
Ability to follow established policies, procedures, and instructions.
Ability to work independently and as part of a team in a public-facing environment.
Ability to maintain confidentiality and handle routine administrative information appropriately.
Ability to work flexible hours, including evenings, weekends, and holidays, as required by park operations and scheduled events.

Nice To Haves

One year of experience in customer service, office administration, reception, recreation, hospitality, or a related field preferred.

Responsibilities

Greet and assist visitors, renters, community members, and other guests in a courteous and professional manner.
Serve as a front desk representative for Lake Lorna Doone Park and provide information regarding park amenities, programs, rentals, events, rules, and procedures.
Answer and direct incoming telephone calls and respond to general questions from the public.
Assist customers with park rental and reservation inquiries and provide information regarding availability, procedures, fees, and required documentation.
Assist with processing and organizing rental applications, permits, forms, and other park-related documents.
Maintain accurate records, files, schedules, and other administrative information.
Assist with monitoring facility and park reservations and communicate scheduled activities to appropriate staff.
Receive and document customer requests, concerns, and maintenance issues and refer them to the appropriate staff member.
Assist with data entry, filing, scanning, copying, and other routine office duties.
Assist park management and staff with preparing correspondence, notices, forms, reports, and other administrative materials.
Provide support for special events, programs, rentals, and community activities held at the park.
Assist with checking in vendors, event organizers, renters, and other authorized users when needed.
Help maintain a clean, organized, and professional front desk and office environment.
Monitor the front office and notify supervisory staff of safety, security, maintenance, or customer service concerns.
Assist visitors with locating park amenities and provide general information about park operations.
Follow City of Orlando policies, procedures, customer service standards, and applicable park rules.
Perform other related duties as assigned by the Park Manager or supervisory staff.