Park Ambassador (Downtown Cary Park)- Temp

Town of Cary•Cary, NC

2d•Hybrid

About The Position

Downtown Cary Park is seeking energetic and creative individuals at least 18 years of age who are enthusiastic about giving back to the community by providing exemplary customer service to visitors to Downtown Cary Park. Park Ambassadors will work at the Guest Services desk and patrol Downtown Cary Park, serving as visitor advocates for all things in the park. As part of our citizen support team, your passion for providing exceptional customer service will contribute to our high level of visitor satisfaction. Acting as the first line of response to our park visitors, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each visitor. Applicants must have flexibility to work a varied schedule based on operational needs. Available shifts may include Monday through Saturday, 8:30 a.m.–2 p.m. or 2–8 p.m., and Sundays, 12:30–6 p.m. Candidates should have availability for a combination of these days and shifts. Additional hours may occasionally be available or required to assist with coverage during staff absences, special events, or other operational needs. This is a part-time, non-benefit, year-round position, up to 20 hours a week, with a maximum of 999 hours per year. Weekend and evening work will be required. Downtown Cary Park is located at 327 S. Academy Street in the heart of downtown.

Requirements

At least 18 years of age
Requires a combination of education or experience equivalent to a high school diploma or GED
Requires a minimum of 2 years of in-person customer service experience
Ability to interact with the public tactfully and constructively and provide top-notch customer service
Strong organizational skills
Ability to work independently
Ability to communicate effectively verbally and in writing
Ability to acquire knowledge of Downtown Cary Park and Parks, Recreation and Cultural Resources policies and procedures, and understand and effectively carry out verbal and written instructions specific to said policies and procedures
Requires possession of a valid driver's license with an acceptable driving record.
Requires drug testing and background check (which may include criminal history check, SBI fingerprinting, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

Nice To Haves

Knowledge of basic office equipment and computer software

Responsibilities

Opens and/or closes Guest Services.
Serves as a receptionist, answers telephone, and greets guests.
Operates computer; computer work may be extensive.
Maintains and updates citizen accounts.
Sells items through Point of Service; performs basic accounting; prepares daily deposits.
Registers citizens for Parks, Recreation & Cultural Resources programs.
Notifies patrons and instructors of cancelations, changes or updates for programs programmed by Downtown Cary Park staff and for all programs during emergency cancelations such as weather.
Withdrawals citizens from registered programs.
Assists with space reservation inquiries for private reservations, programs and events: Check availability; show patrons the space; receive requests.
Assists patrons with navigating the online WebTrac experience.
Operates standard office equipment.
Performs administrative tasks.
Gathers and distributes mail daily.
Checks inventory for Park branded merchandise and informs supervisor when restocking is needed.
Opens and closes doors at Academy Plaza and/or Gathering House, as assigned.
Dog Park: Portable bowls: clean and fill bowls; make sure they get returned and restacked.
Doggie bags: ensures they are stocked
Performs light facility and ground maintenance and custodial duties: Wiping down outdoor tables and chairs.
Checking bathroom facilities.
Recycling and trash.
Conducts routine data collection.
Manages and updates non-digital park signage.
Provides tours of the park.
Engages with visitors to facilitate a positive experience.
Communicates with patrons to address questions and concerns, redirecting as necessary.
Provides Park and Town information to citizens.
Assists guests in navigating the Park.
Gets to know our regular patrons, developing relationships with them.
Proactively identifies Park needs and suggests solutions.
Troubleshoots problems and issues, reporting anything that is beyond his/her scope to solve.
Assists in activating emergency action plans.
Enforces Town of Cary and Park rules, policies, and procedures, ensuring safety, efficiency and guest satisfaction.
Attends staff meetings.
Performs other job-related tasks as required.