Parent Experience Specialist

Cook Children's Health Care System•Fort Worth, TX

2d•Onsite

About The Position

The Parent Experience Specialist utilizes their experience as a parent of a child with health care needs to enhance the health care experience for patients and families. This position is responsible for recruiting, training, and coordinating parent volunteers; utilizing effective communication, organizational, and professional skills to create and grow programs which engage the voice of the parent. The Parent Experience Specialist also oversees parent-to-parent support programs along with staff partnership. As a parent of a child with complex/chronic health care issues, the Parent Experience Specialist brings a unique and valuable perspective. This parent on staff brings compassion, dedication, and insight to our mission that is unlike other employees; valuing the experience of parents, and nurtures and grows their unique gifts to support, advocate, and partner with staff. As a parent, this role focuses on the expertise of parents to elevate the health care experiences for patients and families. The Patient and Family Experience team’s mission is to give voice to what patients, families and members see, advocate for how experiences affect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

Requirements

High School Diploma or equivalent required
Minimum 2 years of experience in the human services profession
Must have personal experience supporting and advocating for their child and/or an adolescent family member with a complex or chronic healthcare condition, including navigating multiple levels, departments, and services within a healthcare system to provide a patient and family perspective on organizational processes
Ability to read, write, and communicate effectively in English is required
Basic computer knowledge in office use (ex. word processing, email, etc.)
Ability to speak in public

Nice To Haves

Ability to speak, read, and write Spanish is preferred
Proficiency in additional languages is a plus

Responsibilities

Recruiting, training, and coordinating parent volunteers
Utilizing effective communication, organizational, and professional skills to create and grow programs which engage the voice of the parent
Overseeing parent-to-parent support programs along with staff partnership
Bringing a unique and valuable perspective as a parent of a child with complex/chronic health care issues
Supporting, advocating, and partnering with staff
Elevating health care experiences for patients and families by focusing on the expertise of parents
Giving voice to what patients, families and members see
Advocating for how experiences affect well-being
Providing support and emotional safety
Elevating people, processes and technology