Parent Advocate Coordinator | S.I

Seamen's Society for Children and Families•New York, NY

23d•Onsite

About The Position

Seamen’s Society for Children and Families (SSCF) is a nonprofit provider of enhanced family foster care, mental and behavioral health care, health home care management, prevention and family stabilization, and domestic violence intervention and counseling services. The agency’s approximately 200 professionals serve more than 1,200 children and 800 families in New York City. The Parent Advocate Coordinator provides leadership, supervision, and support to Parent Advocates who help birth parents navigate the child welfare system and work toward reunification. The Coordinator aligns Parent Advocate services with the Case Planning team, oversees referrals and follow-up supports, monitors engagement checklists for newly admitted parents, and ensures timely and accurate case documentation. The position promotes parents’ rights and equitable, transparent, family-centered service delivery, and ensures Parent Advocates are prepared for and participate in key meetings and activities. The role supports agency operations in Staten Island and Brooklyn and requires regular travel between the two sites. Work hours may vary based on agency needs.

Requirements

Associate’s degree in social work or a related human services field.
Strong planning, organizational, time-management, and follow-up skills.
Strong interpersonal, written, verbal, and customer service skills, with the ability to communicate effectively and professionally.
Demonstrated ability to supervise, train, coach, and support staff members.
Ability to prioritize multiple responsibilities and meet deadlines.
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Ability to travel regularly between the agency’s Staten Island and Brooklyn locations.
Work hours may vary based on agency needs.

Nice To Haves

Two years of parent advocate experience.
Lived child welfare experience.
Driver’s license.

Responsibilities

Provide individual and group supervision, coaching, and performance support to Parent Advocates.
Promote collaboration between Parent Advocates and Case Planning staff to support reunification and permanency goals.
Monitor Parent Advocate assignments and workloads through internal systems and the CONNECTIONS database to support equitable distribution and timely engagement.
Track required pre-service and ongoing training for Parent Advocates.
Participate in internal and external leadership meetings concerning program performance, operational priorities, policy updates, and service improvements.
Ensure Parent Advocates support birth parents during initial agency engagement, including Parent-to-Parent Meetings and Transition Meetings.
Oversee caseload management and consistent engagement with families working toward reunification.
Ensure timely documentation of bi-monthly contacts and required case activities in the CONNECTIONS database.
Ensure Parent Advocates conduct meaningful, trauma-informed outreach and engagement with parents.
Ensure Parent Advocate participation in Case Planning Meetings, Family Team Conferences, and other planning forums to support and advocate for parents.
Track completion of 90-day parent engagement checklists for newly admitted foster care cases.
Oversee scheduling, curriculum implementation, participation, and effectiveness of weekly parent support groups.
Support facilitation of parent support groups and other parent engagement activities as needed.
Ensure Parent Advocates attend assigned family time visits to support parent-child interactions, consistent visitation, and resolution of barriers.
Ensure Parent Advocates accompany and support parents in accessing services, including substance use treatment, mental health services, housing, education, and court appearances.
Monitor service referrals and follow-up to ensure timely connections to appropriate resources.
Safeguard parents’ rights and ensure services are respectful, equitable, transparent, and family-centered.
Prepare reports, maintain program data, and monitor performance indicators for quality assurance and continuous improvement.
Perform other duties and responsibilities assigned by Program Leadership.

Benefits

Extensive training and career development.
Paid time off, including 13 paid holidays, half-day Summer Fridays, and vacation, personal, and sick time.
Medical, dental, and vision insurance with subsidized plans.
Company-paid life insurance.
403(b) retirement plan with agency contribution.
Tax-deferred annuity.
Commuter benefit program.
Flexible spending accounts.
Plum Benefits discounts and offers for attractions, events, hotels, and other entertainment.
Employee Assistance Program offering confidential mental health, financial, and personal well-being support.
Internship and referral programs with incentives for referrals.